PAS - STBT - Advanced Analyst

At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.

Requisition ID: 1601912

At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.

As part of our People Advisory Services Short Term Business Traveller team you help our clients manage business issues relating to their global workforce by providing services to their business travellers/ international assignees / foreign local hires etc.

Purpose

Your role helps our clients manage the complex challenges of deploying a globally mobile workforce. You help our clients improve their business in an evolving global economy and realize sustainable economic growth by helping them integrate the people agenda into their business strategy.

Role and Responsibilities

GDS STBT professionals support Immigration Posted Workers tax mobility professionals and onshore stakeholders execute on a range of administrative and support tasks. You will assist GDS Senior Staff and Managers across various activities to deliver exceptional client service across high volume accounts and meet SLA and KPI measures.

You will support the electronic case management administration processes as well as email communication and reporting for various tasks or team assigned. You will support collection and tracking of case documentation reporting and monitoring of status and preparation of application documentation per the protocol followed for each case type for the Short-Term Business Traveller (STBT) population of a client.

You will stay abreast of regulatory changes in the applicable travel mobility domain supporting senior caseworkers and lawyers to implement necessary changes in case management and processes in a timely manner.

Tasks include:

Preparations of cases and reports for senior/manager review for filing with the appropriate government agency

Preparation of client reports utilising various tools such as excel Alteryx and Power BI platforms. Knowledge of Excel VBA and Data visualisation tools is an added advantage
Work with seniors to perform intake of cases troubleshooting issues and establishing case strategy
Docket any related documents to the case management tool
Perform daily tasks including data entry and document upload with accuracy
Receive and validate documents submitted by assignees as per the checklist
Assist in document review
Proactively monitor the progression of cases to capture and action next steps
Contribute to ad hoc projects including research project management and data collection activities as required
Ensure on time delivery on all client deliverables
Deliver technically and administratively accurate work with minimal supervision and guidance and be accountable for
your individual outcomes and their impact on the team
Adhere to defined set of client SLAs timely & accurate delivery of services specifically tax reports and mailbox queries.

Additional responsibilities include:

Identify and escalate technical or process issues that may impact SLAs the client or travel formalities
Strictly adhere to EYs risk management protocols and manage confidential information with professionalism
Deliver on accuracy attention to detail and timeliness in tasks
Drive and manage technology tools and solutions
Own accountability for performance and quality metrics; SLA/KPI reports client reporting escalations utilisation and performance metrics
Deliver on quality and performance standards for accurate complete and technically correct application preparation (and submission where applicable) and accurate identification of potential issues
Foster a collaborative and positive work environment
Develop and maintain a strong working knowledge of applicable travel requirements technicalities and process
Identify opportunities to improve quality business performance and process efficiency
Work flexibly and accurately in a fast-paced environment
Assist in the training of new team members and identify ways to improve team productivity and office-wide projects.
Ability to make judgement on the course of action to be taken based on instruction provided/ critical thinking.
Ability to support wider team with day-to-day administration and immigration related queries. Participate in immigration projects as needed

GDS STBT teams run in a client service focused environment and team members have high levels of contact with EY professionals across the world as well as contact with assignees government agencies and Tax mobility professionals at all levels from different cultural and national backgrounds. Requirements to work outside of local business hours to according to clients needs and different time zones will arise.

Role Requirements

Qualification:

• Bachelors Degree in Human Resource Business Administration travel tourism and hospitality Commerce Arts Law (Immigration) English Language and Literature/Communicative English/Mass Communication & Journalism or related fields.
• MBA/Masters in relevant field an advantage.

Experience:

1 - 2 years relevant experience in handling high volume data Data visualisation tools and Project management.
Working exposure to case management technology desirable
Knowledge of Immigration Business Travellers Posted Workers Directive Tax Regulations and reporting would be an advantage.
Any prior Visa / work permit experience will be very helpful.

Essential Skills and Attributes:

Exceptional written and oral communication in English
Ability to draft articulate and persuasive communications
Accuracy and attention to detail
Ability to multitask and prioritize task appropriately
Ability to work both independently and collaboratively with large teams
Strong proficiency with Microsoft Office applications (especially word and excel) and Data visualisation tools (Power BI Alteryx/Tableau)
Efficient and accurate typing skills
Excellent analytical and problem-solving skills
Ability to work under tight deadlines and high volume

Ability to contribute to an efficient innovative and team-oriented work environment
Proven administrative and organizational skills

Advanced MS Excel with macros knowledge will be added advantage.

What we look for

We look for people with strong communication and critical thinking skills who can adapt to changing priorities and remain flexible to meet client and attorney needs take initiative and anticipate what is required to accomplish various goals. The person must be adaptive to the team and foster collaborative approach. They must show passion and desire to learn and grow.

You have an agile growth-oriented mindset. What you know matters. But the right mindset is just as important in determining success. Were looking for people who are innovative can work in an agile way and keep pace with a rapidly changing world.

You are curious and purpose driven. Were looking for people who see opportunities instead of challenges who ask better questions to seek better answers that build a better working world.

You are inclusive. Were looking for people who seek out and embrace diverse perspectives who value differences and team inclusively to build safety and trust.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations Argentina China India the Philippines Poland and the UK and with teams from all EY service lines geographies and sectors playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. Well introduce you to an ever-expanding ecosystem of people learning skills and insights that will stay with you throughout your career.

When you join EY youll be at the heart of EYs critical mission to build a better working world by applying your knowledge skills and experience in assisting clients in meeting their business objectives. You will learn grow and contribute building new relationships and discovering the satisfaction that comes through producing high-quality valued work and advice.

Continuous learning: Youll develop the mindset and skills to navigate whatever comes next.

Success as defined by you: Well provide the tools and flexibility so you can make a meaningful impact your way.

Transformative leadership: Well give you the insights coaching and confidence to be the leader the world needs.

Diverse and inclusive culture: Youll be embraced for who you are and empowered to use your voice to help others find theirs.

EY Building a better working world

EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.

Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.

Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.

EY Building a better working world

EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.

Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.

Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.