DET - ITSM Manager - GDSF02
DET - ITSM Manager - GDSF02
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Job Description
At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.
Role Summary:
We are seeking an experienced ITSM Manager to join our dynamic team. The ideal candidate will have a strong background in consulting roles and possess expertise in IT Service Management & Processes. The candidate should have strong analytical and communication skills with an ITIL (v3 v4) Expert Prince2 certification being a significant plus.
Key Responsibilities:
- Strategically guide clients in the adoption and optimization of ITSM frameworks aligning IT services with their core business objectives.
- Lead the design and implementation of comprehensive ITSM strategies to drive client productivity efficiency and collaboration.
- Champion the continuous improvement of ITSM processes leveraging industry best practices and cutting-edge methodologies.
- Perform in-depth analyses of client IT environments identifying opportunities for service enhancement and innovation.
- Oversee complex ITSM projects from inception to completion ensuring deliverables are achieved on time within budget and to the highest quality standards.
- Conduct advanced workshops and training sessions for clients on ITIL processes fostering a culture of knowledge sharing and best practice adoption.
- Collaborate with senior stakeholders to ensure seamless integration of IT infrastructure services with broader business processes and goals.
- Maintain expert-level knowledge of the ITSM landscape including trends emerging technologies and regulatory changes.
Qualifications:
- Bachelors degree in information technology Computer Science or a related field; Masters degree preferred.
- 10-15 years of progressive experience in ITSM roles preferably within IT Consulting Products or Service Integrator Companies.
- Extensive experience in the design deployment and management of ITSM solutions and processes.
- Proven track record of leading IT transformation initiatives and operating model redesigns.
- Advanced analytical and problem-solving skills with a demonstrated ability to tackle complex challenges.
- Outstanding verbal and written communication skills with the ability to influence and engage at the executive level.
- Proven ability to lead and inspire teams fostering an environment of collaboration and continuous improvement.
- ITIL4 certification is preferred.
EY Building a better working world
EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.
Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.
Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.
Required Experience:
Manager
Employment Type
Full Time
