NOC Engineer (1st Line)
NOC Engineer (1st Line)
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Job Description
JOB TITLE: NOC Technician (1st Line Support)
JOB LOCATION: Belfast Dargan Cresent On site
TERMS: Permanent working a shift pattern covering a 24/7 rota across 4 days (Monday to Sunday)
THE JOB
We are seeking a highly motivated NOC Engineer to join our Network Operations Center team. The NOC Engineer will be responsible for monitoring maintaining and troubleshooting our organizations network infrastructure and critical IT systems. This role plays a crucial part in ensuring 24/7 uptime performance and security of network operations.
WHAT WILL YOU BE DOING
Providing technical supporting to installations team in FTTP deployments.
Identify troubleshoot and resolve network and system incidents in a timely manner. Escalate issues per SLAs.
Identifying faults and engaging with the relevant teams for support.
Proactively monitoring network and managing critical alarms/ outages.
Coordinate with internal teams vendors and customers to resolve issues and communicate outages or maintenance.
Create manage and close incident and service request tickets. Document technical issues solutions and procedures accurately.
Working within our defined service level agreements.
Providing technical assistance other teams to ensure customer fault resolution via phone.
Order management.
Provide Second line technical support on VoIP products.
WHAT WILL YOU BRING
Experience in a similar role.
An understanding of network protocols.
A solid understanding of networking principles and protocols (IPv4 IPv6 VLANs).
A customer centric approach taking pride in achieving the best mutual outcome for the customer and Fibrus.
Knowledge of networks and GPON.
Service desk experience and ticket management capability would be beneficial.
CCNA desirable
Hyperfast are committed to building a diverse talented and dedicated workforce. We appreciate that you may not meet every single requirement listed but dont let that discourage you. If you have some of the experience we are seeking and offer a fantastic attitude wed love to see your application!
At Hyperfast we recognise the positive value of diversity promote equality and challenge unfair discrimination. We are an equal opportunities employer and always aim to recruit the person who is most suited to the job welcoming people of all backgrounds. We particularly encourage applications from women under-represented genders individuals with disabilities and under-represented ethnicities. Were happy to discuss flexible working - there is no obligation to raise this at the application stage but if you wish to do so you are welcome to.
All offers of employment with Hyperfast will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references right to work criminal record history professional qualifications.
Fibrus Limited Fibrus ISP Hyperfast and Viberoptix belong to the Infracapital group of companies. We will retain your information for the purposes of recruitment for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment. Please email if you do not wish us to retain your information or do not wish for us to share your information.
Employment Type
Full-Time
