Mailroom Administrator
Mailroom Administrator
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Job Description
About Upstart
Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstarts AI marketplace Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races ages and genders while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly with zero documentation to upload.
Upstart is a digital-first company which means that most Upstarters live and work anywhere in the United States. However we also have offices in San Mateo California; Columbus Ohio; and Austin Texas.
Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart wed love to hear from you!
The Team:
Upstarts Mailroom team is responsible for handling mailing logistics for Upstarts Operation Departments. We ensure Upstarts mailing policies and procedures are executed correctly and in compliance with State and Federal regulations in order to mitigate any business risks.
As the Senior Mailroom Specialist at Upstart you will play a foundational role in establishing and shaping the mailroom function from the ground up. In this role you will be responsible for identifying processing and managing all inbound and outbound mail for various departments and employees. Youll handle the full mail lifecycle: sorting opening scanning distributing and recording all physical mail into our CRM system.
Were looking for someone who is not only operationally strong but also quick to learn detail-oriented and capable of identifying process improvements. Youll have the opportunity to design and execute mailroom workflows drive efficiency and lead mailing-related initiatives in collaboration with cross-functional teams.
Position Location - This role is available in the following locations: In person role in Columbus OH
Time Zone Requirements - The team operates on the East/West coast time zones. This person will be expected to work 9:00 AM to 5:30 PM EST.
Travel Requirements - You must be capable of arriving at Upstarts Columbus Headquarters on a daily basis Monday through Friday before the scheduled shift time.
How youll make an impact:
- Establish and manage end-to-end mailroom operations ensuring accurate and timely processing of inbound and outbound mail.
- Quickly learn and adapt to our systems and processes while identifying areas of improvement in mailroom workflows and execution.
- Digitally distribute inbound mail to the appropriate departments in a timely manner to maintain compliance with State and Federal regulations and ensure strong customer satisfaction.
- Proactively plan propose and implement improvements to mailing processes systems and logistics to support a scalable operation.
- Build strong working relationships with cross-functional teams both in-office and remote to resolve mailing issues and enhance collaboration.
- Contribute to a positive inclusive and solutions-focused work environment that values continuous improvement.
What were looking for:
- Minimum qualifications:
- Ability to be on-site in Columbus OH with a regular shift of 9:00 AM to 5:30 PM EST Monday through Friday.
- High School Diploma or GED required.
- Demonstrates a high level of professionalism discretion and careespecially when handling sensitive or confidential information.
- A self-starter who is motivated adaptable and confident with strong problem-solving skills and the ability to work efficiently under pressure.
- Comfortable with process-oriented thinking and eager to contribute to the development and refinement of mailroom operations.
- Ability to lift and move packages weighing up to 50 lbs. or more as part of regular mail handling duties.
- Preferred qualifications:
- Experience with Salesforce Jira Google Sheets Excel Google Docs
- Ability to learn and understand new technologies and processes in a short time frame
- Ability to utilize time management skills to prioritize tasks and deadlines
- Good verbal/ writing skills and ability to present information in a clear and concise manner
- Brings a continuous improvement mindset with a willingness to identify inefficiencies propose solutions and help implement them in collaboration with the broader team.
What youll love:
- Competitive Compensation (base bonus & equity)
- Comprehensive medical dental and vision coverage with Health Savings Account contributions from Upstart
- 401(k) with 100% company match up to $4500 and immediate vesting and after-tax savings
- Employee Stock Purchase Plan (ESPP)
- Life and disability insurance
- Generous holiday vacation sick and safety leave
- Supportive parental family care and military leave programs
- Annual wellness technology & ergonomic reimbursement programs
- Social activities including team events and onsites all-company updates employee resource groups (ERGs) and other interest groups such as book clubs fitness investing and volunteering
- Catered lunches snacks & drinks when working in offices
#LI-Entry
This is a Non-Exempt position. Employees in this position are paid an hourly pay rate on a bi-weekly basis and are eligible to receive overtime pay for any hours worked over 40 in a work week or over 8 in a work day if required by state law.
At Upstart your base pay is one part of your total compensation package. The anticipated annualized base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic locationwith our digital first philosophy Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills experience and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
In addition Upstart provides employees with target bonuses equity compensation and generous benefits packages (including medical dental vision and 401k).
Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures backgrounds perspectives and experiences and know that we can only become better together.
If you require reasonable accommodation in completing an application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please email
Unclear Seniority
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