Case Coordinator
Case Coordinator
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Job Description
Fixed Term Contract / Secondment (Maternity Cover until 18th June 2026)
Are you looking for an opportunity where your skills will make a difference in helping to end homelessness and rebuild lives
The St Mungos Pan London Rough Sleeping Team (No Second Night Out) provides a rapid response service intervening to ensure no one needs to sleep rough our work is ongoing and we are currently looking for a Case Coordinator to join our South Assessment Hub based in Lewisham. NSNO services help to ensure those at risk of rough sleeping can be directed to services suitable to their immediate medium and longer term needs.
In the role of Case Coordinator you will work flexibly to support clients where they need us the most:
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Playing a central role in coordinating the day-to-day case work of the Assessment hub team to ensure high quality personalised casework.
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Work in partnership with local authorities accommodation services statutory and voluntary agencies to ensure that clients move on from the service into the appropriate accommodation with the correct support in place.
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Line manage and provide essential support and supervision to Assessment and Reconnection Workers.
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In this non-shift role you will work mainly within normal office hours Monday Friday however on occasion you may be asked to work flexibly in order to support the team or a particular client on an evening or weekend.
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You will be based in the service a minimum of four days per week.
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Work flexibly across our London based locations as required.
About you
We are looking for someone with:
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Experience of communicating liaising and negotiating with internal and external to a high level.
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Experience of client case management and the resilience to achieve and meet agreed outcomes.
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The ability to manage complex behaviours and motivate staff and clients to achieve outcomes with a creative and person centred approach.
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The ability to coordinate a project or team in a homelessness service and provide reconnection advice.
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Excellent communication skills and the ability to work with others whilst managing your own time.
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Above all we are looking for inspirational committed individuals who have a genuine desire to support people to rebuild their lives.
How to apply
Click the Apply Now Button at the top of the page to start your online application form.
To view the job description and guidance on completing your application form please click on the document available tab at the top of the advert page on our website.
Closing date: 10am on26th June 2025
Interview and assessments:w/c 7th July 2025
St Mungos are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
About Us
Our purpose is to end homelessness and rebuild lives. It drives everything that we do. For the past 55 years we have been on the ground every day and every night supporting people to recover from homelessness and advocating for change. We support around 28000 people each year and our work means that more than 2700 people have somewhere safe to stay each night.
What We Offer
We are working hard to create a diverse and fully inclusive culture where all colleagues feel valued and we welcome applications from all under-represented groups. We believe that equity diversity and inclusion improves the health wellbeing and development of our colleagues and helps to ensure everyone feels valued. We know that when diversity inclusion and wellbeing are prioritisedwe are happier healthier and can ultimately achieve better outcomes for our clients.
Below are some of our key focus areas to improve both our candidate and colleague experience:
- A growing number of diversity networks including LGBTQ Womens Action Lived Experience and Anti-Racist networks.
- Increasing visibility by ensuring that all interview panels across the organisation are diversely represented to ensure fair and balanced decision making during the recruitment process.
- A safe and supportive working environment championing positive action via various internal schemes such as upward mentoring and a Steps into Management programme.
- Mandatory Diversity & Inclusion training for all staff unconscious bias training for managers and a range of other courses such as Trans awareness and Autism Awareness.
- In recognition of the importance of transparency we publish our employee diversity statistics and pay gap reports on our website.
Want to find out more Click here to visit our Equality Diversity & Inclusion page.
We offer a comprehensive package of benefits to our colleagues to ensure wellbeing remains a key priority. Maintaining a good work life balance can be tricky but with family friendly policies flexible and agile working options and an incremental annual leave allowance we are committed to making sure you have the options available as and when you need them.
These include:
- Agile working model for suitable roles.
- Supportive flexitime and toil arrangements.
- 28 days annual leave rising to 31 after five years service.
- Family friendly leave policies including - maternity adoption and parental leave. Carers leave and fertility treatment leave.
- Financial wellbeing platform offering loans advances and saving options.
- Auto-enrolment to pension scheme after six months service with an employer contribution of 6%.
- Employee Assistance Programme and access to SmartHealth app 24/7 GP appointments health checks and nutrition advice.
- Cycle to Work scheme and interest free season ticket loans.
- Discount vouchers including gym retail food & drink travel electricals and more.
Want to find out more Want to find out moreClick here to visit our Work For Us page.
At St Mungos we are committed to providing development opportunities for all our colleagues. We welcome people with a wide range of experiences and value transferable skills so that we can provide the best support for people experiencing homelessness. Thats why we have a robust induction training and development programme that supports colleagues throughout their career at St Mungos.
These include:
- Highly praised internal training courses and access to external learning to build your skills and meet your professional development goals.
- Steps into Management programme to support colleague progression.
- Commitment to continued professional development with access to career development forums internal mentoring and internal secondment opportunities.
A DBS disclosure check is a requirement for this post and will be undertaken for the successful candidate.
Please be advised that all appointments will be made on St Mungos current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.
Documents
Required Experience:
IC
Employment Type
Unclear
