Subscription Renewals Specialist -
Subscription Renewals Specialist -
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Job Description
Job Title: Subscription Renewals Specialist
Location: Remote (EST Time Zone)
Salary Range: up to 3000 USD
Work Schedule: Monday - Friday 9:00 AM to 5:00 PM (EST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives founders and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses connecting candidates from vibrant regions like Latin America the Philippines India Pakistan Bangladesh and Africa with leading American companies. Sagan provides a high-performance remote work environment ensuring access to world-class opportunities for top-tier professionals.
About the Company:
Sagan represents a dynamic software team focused on delivering value to B2B clients through SaaS subscription services. This team works cross-functionally across finance customer success and account management offering a fast-paced but supportive environment that values precision communication and accountability.
Position Overview:
We are looking for a methodical detail-oriented Subscription Renewals Specialist to manage the end-to-end renewal process for a portfolio of software subscriptions. This role is critical to maintaining recurring revenue and will collaborate with cross-functional teams to ensure contracts are renewed accurately and on time. Strong communication skills process discipline and comfort with data and billing systems are key.
Key Responsibilities:
- Own the full renewal lifecycle for software subscriptions including pricing quoting negotiation and closing.
- Manage a pipeline of upcoming renewals ensuring on-time execution and proper documentation.
- Collaborate with Customer Success Sales and Account Managers to align on customer needs and account health.
- Identify churn risks develop mitigation strategies and support customer retention efforts.
- Interpret and audit contract details ensuring renewal terms and pricing are accurate.
- Generate and manage renewal quotes using tools like Salesforce CPQ or billing systems.
- Coordinate with Finance to ensure correct invoicing and revenue recognition.
- Provide reporting and renewal forecasts to leadership.
- Identify opportunities to improve workflows and streamline processes.
Qualifications:
- Excellent written and spoken English communication skills.
- 3 years of experience in SaaS renewals subscription management or similar roles.
- Strong organizational skills and a high attention to detail.
- Familiarity with subscription metrics like MRR ARR and revenue lifecycle.
- Comfort working cross-functionally in fast-paced remote teams.
- Proficiency in Microsoft Excel.
Nice-to-Haves:
- Bachelors degree in Business Finance Accounting or a related field.
- Experience with Sage Intacct Salesforce CPQ Zuora or other ERP/CRM systems.
- Previous experience in B2B SaaS environments with recurring revenue models.
- Familiarity with the Sage Intacct ecosystem or working with VARs and partners.
Resume Submission Guidelines:
To help us review your application efficiently please submit your resume in text-based PDF format only.
Avoid uploading scanned documents image files (JPG/PNG) or Word documents (DOC/DOCX) format to prevent your application from being overlooked.
Important: For timely processing both your resume and introductory video must be submitted in English.
Employment Type
Full Time
