Customer Support Analyst
Customer Support Analyst
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Job Description
Location: Sofia Bulgaria
Work Arrangement: On-site
Working Hours: Full-time 8h/day shifts between 09:00-21:00 (Monday-Sunday)
Do you speak Norwegian & English fluently and are passionate about helping people
Take your career to an international level in the fast-paced world of Fintech! We are looking for proactive customer-oriented individuals to join our growing support team in Sofia where your skills will make a real difference for users navigating money transfers.
What Youll Do:
- Provide outstanding customer care and solve queries related to money transfer transactions
- Resolve all customer issues with professionalism and empathy ensuring their complete satisfaction
- Guide users through platform features troubleshooting challenges and answering urgent questions
- Collaborate with energetic supportive teammates in a modern international environment
Who You Are:
- Fluent in Norwegian and English (spoken & written)
- Strong communicator with top problem-solving abilities
- Detail-oriented calm under pressure and genuinely eager to help people
- Adaptable to change with a positive and solution-focused mindset
- Ability to learn quickly and keep up with trends in the world of digital finance
Whats in It for You:
- Become part of a leading Fintech support team and help shape the future of digital finance
- Comprehensive 4-week onboarding to set you up for success
- Relocation assistance for a smooth transition to vibrant Sofia
- State-of-the-art office and a diverse fun work culture
- Clear paths for career advancement and ongoing professional growth
- Supportive colleagues from all over the world ready to welcome you
How to Join:
1 Apply now
2 Language assessment
3 Interview
4 Kickstart your international career!
Ready to make a difference in the Fintech world Apply today to join our team in Sofia!
Employment Type
Full Time
