Operations Business Unit Manager
Operations Business Unit Manager
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Job Description
Location: Hybrid Porto Portugal
Contract Type: Permanent (Open-ended)
About the Role
An established international service center in the insurance sector is seeking a highly motivated and experienced Operations Business Unit Manager to lead and support operational teams. This role combines leadership strategic oversight and people management to deliver high-quality service to internal clients across Europe. You will play a key role in driving performance improving processes and ensuring employee engagement in a multicultural environment.
Main Responsibilities
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Support team leaders in achieving operational goals in line with KPIs and service level agreements
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Oversee performance monitoring workforce planning and technical resources allocation
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Lead coach and develop staff to foster engagement well-being and productivity
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Promote a respectful inclusive and collaborative work culture
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Contribute to continuous improvement initiatives and organizational transformation
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Ensure proactive risk identification and resolution related to service delivery
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Align operations with business strategy and internal client expectations
Requirements
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Higher education (Masters or MBA preferred)
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Proven experience in managing teams in complex service or operations environments
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Strong background in KPI tracking budgeting and service delivery frameworks
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Excellent interpersonal and leadership skills
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Ability to motivate cross-functional teams and handle change effectively
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Fluency in French C2 (mandatory)
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Fluency in English C1 (mandatory)
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Knowledge of the automotive or insurance industry is a strong advantage
Whats Offered
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Competitive salary and benefits package
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Meal child and flexible benefit allowances
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Private health insurance (including spouse and children) life insurance and travel insurance
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Hybrid working model office presence in Porto with flexible remote days
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Free language courses access to creative and wellness spaces
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Internal mobility and international career development opportunities
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A diverse people-first culture focused on respect growth and well-being
What Youll Find Here
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A multicultural environment with multiple nationalities
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A strong culture of diversity inclusion and belonging
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A modern workspace designed to support collaboration and mental health
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A company that values work-life balance employee autonomy and recognition
How to Apply
If this opportunity matches your experience and aspirations we would love to hear from you!
Please submit your CV to be considered for the next stage of the recruitment process.
Employment Type
Full Time
