Spanish Customer Service for Payment Solutions Account
Spanish Customer Service for Payment Solutions Account
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Job Description
Now Hiring: Customer Service Specialist Payment Solutions Account
Location: On-site in Lisbon Portugal Full-Time
Languages: Spanish (C1) & English (C1)
Join a global leader supporting customers for one of the most innovative payment platforms in the world. If youre service-oriented tech-comfortable and ready to grow this role is for you.
Your Role:
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Be the first point of contact for Spanish-speaking users via phone email and chat
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Handle inquiries related to payments account access transactions refunds and platform usage
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Guide customers through troubleshooting and problem-solving
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Escalate complex cases to specialised departments when needed
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Deliver a high-quality professional experience that builds trust with every interaction
What You Bring:
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Fluency in Spanish (C1 or higher) and English (C1 minimum)
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Strong communication skills and active listening
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Previous customer service or call centre experience is a plus
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Ability to handle sensitive financial information with professionalism
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Comfortable working with support tools ticketing systems and CRM platforms
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Positive patient and solution-focused attitude
Whats in It for You:
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Full-time permanent contract
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Competitive base salary performance bonuses
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Meal card and transport allowance
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Private health insurance (free after 6 months)
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Paid training and professional development
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Fast-paced international work environment with growth opportunities
Employment Type
Full Time
