French Speaking Customer Relations Specialist

We are a global leader in business process outsourcing (BPO) collaborating with a key client on an important project focused on delivering outstanding client experiences. Our team in the vibrant city of Porto is expanding and we are looking for passionate client-focused individuals to join us. We pride ourselves on cultivating a supportive and dynamic workplace offering significant avenues for professional growth and career progression.

The Opportunity: We are seeking an enthusiastic and client-driven French-Speaking Client Relations Specialist to become part of our on-site team in Porto. In this vital role you will be the primary point of contact for our French-speaking clients providing comprehensive support and ensuring a smooth and positive experience. This is an excellent chance for individuals eager to start or advance a career in client relations. While prior experience is beneficial its not a strict requirement; we prioritize nurturing talent by offering extensive training to equip you with all necessary skills.

Key Responsibilities:

• Client Communication: Engage proactively with French and English-speaking clients through various channels (e.g. phone email chat) to address inquiries provide information and offer solutions.
• Issue Resolution: Efficiently and empathetically troubleshoot and resolve client concerns related to services accounts or technical matters escalating complex issues to relevant internal teams when needed.
• Information Provision: Clearly communicate service details policies and pertinent information to clients ensuring their understanding and satisfaction.
• Relationship Building: Develop and maintain strong positive relationships with clients fostering loyalty and trust.
• Documentation: Accurately record all client interactions inquiries and resolutions in our CRM system ensuring thorough record-keeping.
• Feedback Loop: Identify recurring client issues or trends and provide valuable feedback to internal teams to contribute to continuous service improvement and process optimization.
• Quality Assurance: Strive to meet and exceed individual and team performance targets including quality scores resolution times and client satisfaction ratings.

What We Are Looking For:

• Language Proficiency: Native or near-native fluency in French (both spoken and written) is essential. Strong professional working proficiency in English is also required for internal communication training and potential client interactions.
• Client Focus: A genuine passion for helping people a strong commitment to delivering outstanding client service and a proactive approach to understanding client needs.
• Communication Skills: Excellent verbal and written communication abilities with a clear patient and empathetic approach. The capacity to convey information clearly concisely and persuasively.
• Problem-Solving Skills: The ability to actively listen analyze situations identify root causes and think critically to find effective and client-centric solutions.
• Organizational Skills: Meticulous attention to detail and the capacity to manage multiple client interactions and tasks concurrently in a fast-paced environment.
• Tech Proficiency: Comfortable navigating various software applications CRM systems and general computer applications.
• Adaptability: The ability to learn quickly adjust to new processes and client needs and work effectively in a dynamic and evolving environment.
• Team Player: A positive attitude and willingness to collaborate with colleagues and cross-functional teams to achieve shared objectives.
• Prior Experience (Beneficial Not Required): While any previous experience in customer service client relations or a similar client-facing role is advantageous it is not a mandatory prerequisite. We provide extensive paid training to equip you with all the necessary skills and knowledge.

What We Offer:

• Competitive Salary: A rewarding compensation package that acknowledges your skills and dedication.
• Comprehensive Benefits: Access to excellent health and life insurance coverage for your well-being and security.
• Career Advancement: Significant opportunities for professional development and career progression within our expanding global organization. We are committed to nurturing talent and providing clear avenues for internal promotion and diverse career trajectories.
• Fully Paid Training: An extensive training program to familiarize you with the project client-specific processes tools and best practices.
• On-site Role: Work in a modern office environment located in the beautiful and culturally rich city of Porto fostering strong team collaboration and immediate support.
• Equipment Provided: All necessary work equipment will be supplied by the company ensuring you have the tools to succeed.
• Relocation Package: For candidates joining us from abroad we offer a comprehensive relocation package that includes flight tickets to Porto and initial accommodation support in Porto to ensure a smooth and comfortable transition to your new home.
• Dynamic Team: Become part of a diverse multicultural and supportive team in one of Europes most charming cities.

If you are a French-speaking individual with a passion for client relations a commitment to exceptional service and are excited about working in a vibrant international environment in Porto we encourage you to apply! Please submit your CV and a concise cover letter outlining your motivation for this role.