Senior Product Specialist - Commodities
Senior Product Specialist - Commodities
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Job Description
Wood Mackenzie is the global data and analytics business for the renewables energy and natural resources industries. Enhanced by technology. Enriched by human intelligence. In an ever-changing world companies and governments need reliable and actionable insight to lead the transition to a sustainable future. Thats why we cover the entire supply chain with unparalleled breadth and depth backed by over 50 years experience. Our team of over 2400 experts operating across 30 global locations are enabling customers decisions through real-time analytics consultancy events and thought leadership. Together we deliver the insight they need to separate risk from opportunity and make confident decisions when it matters most.
Wood Mackenzie Values
- Inclusive we succeed together
- Trusting we choose to trust each other
- Customer committed we put customers at the heart of our decisions
- Future Focused we accelerate change
- Curious we turn knowledge into action
Company
Wood Mackenzie are the global research analytics and consultancy business powering the natural resources industry. For 50 years we have been providing the quality data analytics and insights our customers rely on to inspire their decision making.
Our dedicated oil gas & LNG power & renewables chemicals metals & mining sector teams are located around the world and deliver a variety of projects based on our assessment and valuation of thousands of individual assets companies and economic indicators such as market supply demand and price trends.
We have over 1900 employees in 30 locations serving customers in nearly 80 countries. Together we inspire and innovate the markets we serve providing invaluable intelligence to help our customers overcome the toughest challenges and make strategic decisions that will ultimately accelerate the worlds transition to a more sustainable future.
Role Purpose
We are seeking a dynamic Senior Product Specialist to join our Americas Commodities Team based in Calgary. This is a customer-facing role at the intersection of product expertise customer outcomes and commercial strategy.
Youll play a critical role in helping customers maximize the value of Wood Mackenzies market-leading research and analytics. By deeply understanding customer workflows youll deliver high-impact training product demonstrations and tailored support to increase product adoption satisfaction and commercial growth through upsell cross-sell and retention.
This is a fantastic opportunity to work with leading companies in energy and commodities acting as a trusted advisor and champion of Wood Mackenzies solutions.
Main Responsibilities
Drive customer engagement: Deliver tailored workflow-based training to users across all levels of customer organizations to deepen product adoption and value.
Be a product evangelist: Develop deep expertise in your product domain including the roadmap and translate complex offerings into actionable customer benefits.
Support commercial growth: Partner with Customer Success and Account Managers to drive renewals expansions and new business through strategic engagement and insight-led conversations.
Resolve product inquiries: Handle customer queries with confidence and professionalism ensuring timely and accurate resolutions.
Create digital learning content: Design and develop engaging digital training materials (e.g. videos e-learning modules guided walkthroughs) to support scalable self-paced customer learning.
Collaborate Across Teams: Work cross-functionally with Research Product Sales and Marketing to share insights co-create resources and ensure a seamless customer experience.
Shape product evolution: Provide structured feedback and market intelligence to Product Owners influencing the roadmap based on customer needs and industry trends.
Measure Success: Track and report quantitative and qualitative engagement outcomes to demonstrate value delivered and inform continuous improvement.
About You
Can work with complex data sets and build an understanding of customer workflows and needs.
Experience working with MS applications (Intermediate Excel skills are for this role).
Be able to develop relationships across customer organisations from end users to senior stakeholders.
Have experience in collaborating with different internal teams to achieve commercial success.
Be passionate about growing the business and have a genuine interest in developing and growing themselves.
Have an intellectual curiosity and aptitude towards the growing fields of data and data analytics and how these tools help customers solve business critical issues.
Have experience in a customer facing role within a b2b sales data analytics or SaaS based solutions organisation.
Have knowledge of Customer Success Platforms Gainsight will be an advantage.
Show effective organizational and planning skills with the ability to manage own workload effectively.
Have presentation public speaking communication and training skills.
Be self-motivated.
Knowledge of natural resources energy or oil and gas.
Knowledge of .
Ready to Make an Impact
If youre passionate about creating value for customers influencing product direction and helping industries transform we want to hear from you.
Equal Opportunities
We are an equal opportunities employer. This means we are committed to recruiting the best people regardless of their race colour religion age sex national origin disability or protected veteran status. You can find out more about your rights under the law at
If you are applying for a role and have a physical or mental disability we will support you with your application or through the hiring process.
Required Experience:
Senior IC
Employment Type
Full-Time
