Site Reliability Engineer III
Site Reliability Engineer III
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$ 114000 - 155000
1 Vacancy
Job Description
Job Description
We have an exciting and rewarding opportunity as a Technology Support Engineer at JPMorgan Chase within the Corporate and Investment Bank Payments Technology Team. As a Technology Support team member you will ensure the operational stability availability and performance of our production application flows with a particular emphasis on AWS technologies. Encourage a culture of continuous improvement as you troubleshoot maintain identify escalate and resolve production service interruptions for all internally and externally developed systems leading to a seamless user experience. You will apply your expertise to provide Application support and help establish Site Reliability Engineering (SRE) practices for critical Payment systems built on modern technology stack as we embrace cloud transformation.
Candidate should be comfortable with rotational weekend support with eligibility for comp-off leaves.
Job Responsibilities
- Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm.
- Collaborate across partner teams to establish and maintain Service Level Objective (SLO) Service Level Indicator (SLI) and Error Budget for key Production services and proactively resolve issues before they impact customers.
- Performs essential day-to-day duties around Incident Problem (RCA) Change Event (monitoring/alerting) management.
- Supports the day-to-day maintenance of the firms systems to ensure operational stability and availability.
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools.
- Develop and maintain alerting mechanisms to promptly detect and respond to incidents. Collaborate with cross-functional teams to resolve issues and minimize downtime.
- Design and implement Datadog instrumentation strategies to monitor application performance infrastructure health and user experience. Ensure comprehensive coverage and accurate data collection.
- Identify issues for escalation and communication and provide solutions to the business and technology stakeholders.
- Analyze complex situations and trends to anticipate and solve incident problem and change management in support of full stack technology systems applications or infrastructure.
Required Qualifications Capabilities and Skills
- Bachelors degree in computer science.
- Formal training or certification on software engineering concepts and 3 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services.
- Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud with specific experience in public cloud AWS.
- Experience in observability and monitoring tools and techniques.
- Experience with cloud platforms AWS and their integration with Datadog.
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework.
Required Technical Skills and certifications:
- Proficiency in AWS services such as EC2 S3 RDS Lambda VPC CloudFormation etc.
- Experience with monitoring and logging tools like CloudWatch AWS X-Ray and third-party solutions.
- Understanding of networking concepts including DNS TCP/IP VPN and load balancing.
- Familiarity with DevOps practices and tools like Jenkins Docker Kubernetes and CI/CD pipelines.
- Knowledge of scripting languages such as Python Bash or PowerShell.
- Experience with database management and SQL.
- Experience on Nodejs scripting language.
- Hands-on experience on Datadog with ability to create custom dashboards.
- AWS Certified Solutions Architect or AWS Certified SysOps Administrator certifications
Preferred Qualifications Capabilities and Skills
- Experience with one or more general-purpose programming languages and/or automation scripting.
- Possess good working understanding of public cloud with AWS Certification as a plus.
- Experience working in banking and payment domains such as: FX Cross Currency High and low value payment SWIFT Real-time payment collection check clearing tax payment partner bank system.
- Collaborate well and possess the ability to foster relationships effectively with diverse groups across geographies.
- Ability to multi-task handling complex requirements and is adaptable.
- AWS Certified Developer preferred.
Employment Type
Full-Time
