Process Associate - Customer Care
Process Associate - Customer Care
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Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.
Inviting applications for the role of Process Associate Sales Chat Process
Our strategic sales team drives growth in our segment through innovative programs and processes. As a sales specialist you will support a diverse set of customers focusing on driving revenue and product adoption.
Responsibilities
Handle multiple chats at the same time (3 Active Chats simultaneously)
Respond to the customer queries in timely manner ensure logical and meaningful review of customer requirement
Deep understanding of client process and policies
Effective Probing comprehending the query discover the right product and offer accurate Solution to the end customer inline with the Policies and Procedures
Sales through Chat medium for Mobile Experience Visual Display Digital Appliance or any other related products that are owned by end customer
Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business
Work closely with internal departments to provide the required information/support to the customer
Responsible to showcase proven work ethic with the ability to work well both independently and within the context of a larger collaborative environment
Upskill to enhance the knowledge time to time and offer support
Qualifications we seek in you!
Minimum Qualifications / Skills
o Graduation in any discipline (Pref or any other tech/non-tech degree with computer course/certification/diploma)
o Have strong interpersonal skills verbal and written communication skills
o Freshers are eligible
o Must possess knowledge on Basics of appliances (Mobiles Tablets Laptop ear bud TVs Monitors Sound bars SSD / Memory card Refrigerators Washer / Dryer cooking appliances Oven/ Microwave Vacuum cleaner etc.)
o Relevant experience in Customer Support through Chat and good in Sales techniques
Preferred Qualifications/ Skills
o Effective probing skills and analyzing / understanding skills
o Analytical skills with customer centric approach
o Excellent proficiency with written English and with neutral English accent
o Typing speed 40-45 words per minute 80% accuracy
Required Experience:
IC
Employment Type
Full-Time
