CRM Data and Support Assistant - External RelationsGrade 5
CRM Data and Support Assistant - External RelationsGrade 5
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
£ 29647 - 31460
1 Vacancy
Job Description
Position Details
External Relations
Location: University of Birmingham Edgbaston Birmingham UK
Full time starting salary is normally in the range 29647 to 31460 with potential progression once in post to 35388
Grade: 5
Full Time Fixed Term contract up to August 2026
Closing date: 29th June 2025
Our offer to you
People are at the heart of what we are and do.
The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years andweare equally proud to be recognised as a leading global want to attract talented people from across the city and beyond support them to succeed and celebrate their success.
We are committed to helping the people who work here todevelopthrough our sector-leading Birmingham Professional programmewhichprovides allprofessionalservices staff with development opportunities and the encouragement to reach their full almost 5000professionalservices jobs in a wide-range of functionsin Edgbaston andin our campus inDubai there are plenty of opportunities foryou to be able to develop yourcareer at the University.
We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas innovation and warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we areand how we work.
Supporting our people to achieve a healthy work/life balance is important both to our employees andtothe success of the University and depending on the role we offer avarietyof flexible working arrangements. We therefore welcome discussions on all forms of flexible addition you will receive a generous package of benefits including 40 dayspaid holidaya year one paid day a year for volunteering occupational sick pay and a pension scheme. We also have three high quality subsidised day nurseries.
The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus including main bus routes and a train station on campus we have a state-of-the-art sports centre with pool shopsplaces to eat and drinkour own art gallery museum and botanical gardens.
Find out more about thebenefits of working for the Universityof Birmingham
Role Summary
As a member of the Digital Channel Management team you will provide day-to-day operational support for our core CRM systems and associated processes. You will work alongside colleagues to maintain data quality respond to system-related queries provide support during new feature releases and support the ongoing development of resources and documentation. You will use strong IT and digital literacy skills to support a range of administrative tasks contributing to the smooth and secure operation of our systems. Training will be provided in all relevant systems and data protection principles.
Main Duties
- Support the daily operations of the core CRM systems by maintaining and reviewing data accuracy and qualitydeveloping an in-depth understanding of the complex data involved in order to help identify problems and irregularities.
- Verify records identify and manage duplicated entries and make appropriate decisions on record merges.
- Assist in responding to internal queries related to CRM data escalating where appropriate.
- Monitor and manage digital communication channels used by end users ensuring timely and effective responses.
- Support the review update and development of user training materials and guidance documentation.
- Respond to general queries relating to Digital Channel Management directing them to relevant colleagues as required.
- Work collaboratively with colleagues to ensure system and process consistency accuracy and compliance.
- Maintain a high level of awareness around data protection principles ensuring sensitive information is handled securely and appropriately.
- Undertake other tasks and responsibilities appropriate for the posts grade as required by the Digital Channel Manager or Head of Digital Channel Management in support of the teams objectives.
- Support equality and values diversity moderating own behaviour to avoid unfair discriminatory impact or bias on others.
Required Knowledge Skills Qualifications Experience
- Educated to A Level standard or equivalent level 3 qualification such as a Level 3 NVQ or level 3 national diploma or relevant work experience evidencing the skills and ability to undertake the role.
- Minimum of grade C/4 in Mathematics and English at GCSE or equivalent.
- Experience of using databases or other technical systems where data quality is of critical importance.
- Good all-round IT skills and digital literacy.
- Understanding of the importance of data protection and handling sensitive data.
- Proven ability to plan ahead and anticipate requirements proactively planning own (and sometimes others workloads) to manage time effectively progress tasks concurrently and work to deadlines.
- Excellent communication skills including the ability to write for different audiences and to required deadlines.
- Excellent interpersonal skills. The post holder must inspire confidence and command authority with a range of colleagues and always provide excellent customer service.
- A high degree of professionalism tact and diplomacy and the ability to exercise discretion regarding the handling and management of sensitive information/issues.
- A high degree of initiative personal judgement resourcefulness flexibility and a self-motivating approach.
- Ability to work effectively in a large complex organisation and to develop a good understanding of howthe Universityand higher education institutions work.
- Ability to understand policy and procedures and how to apply these.
- Understands the importance of equality and diversity in the workplace.
- Ability to identify and respond to equality and diversity issues in line with relevant policies and procedures.
Dimensions
This role will require personal initiative within and beyond the department.
Planning and Organising
The role is required to work independently on daily weekly and monthly tasks but also on projects with medium-longer-term horizons without daily supervision.
Problem Solving and decision making
They will work with direction from management but with a significant degree of will deal with more complex queries and be expected to resolve any problems in their area of responsibility.
Internal and External relationships
This role will be liaising with internal colleagues and stakeholders likely to be University-wide.
Informal enquiries to Rob Fowles email:
View our staff values and behaviourshere
We believe there is no such thing as a typical member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN Race Equality Charter and Disability Confident accreditations. We have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. We are also committed to sustainability which is a key part of our strategy. You can find out more about our work to create a fairer university for everyoneon our website.
Employment Type
Full-Time
