Part-time Co-op and Career Service Representative

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Please note: jobs are posted until 11:59 pm on the job closing date.

Job Description:

Reporting to the Manager Student Talent Development the part-time Co-op and Career Service Representative delivers front line reception and client services and provides administrative and program support to the Co-op and Career Centre.

The incumbent serves as the first point of contact for the students and partners of the Co-op and Career Centre and is responsible for responding to inquiries from internal and external stakeholders welcoming employers and partners to campus and overseeing a smooth experience for students and employers accessing services. The incumbent receives incoming telephone calls e-mails and walk-in inquiries responding to a variety of general and specific questions about the Co-op and Career Centre. Based on student or employer inquiries the incumbent may need to provide general navigation support to another College services/departments.

This position serves as a primary contact for Algonquin College students and an extensive list of internal and external stakeholders. The incumbent facilitates regular communications with key internal stakeholders including the Registrars Office Academic Departments and the International Education Centre. Often the first point of contact for the Co-op and Career Centre or the College the incumbent conducts themselves in a professional manner and ensures inquiries/requests are forwarded to the appropriate person/area and/or responded to in a timely manner. The incumbent works closely with Co-op and Career Centre staff students and provides administrative and clerical support to the Manager Student Talent Development and Manager External Engagement and Partnerships.

Duties and Responsibilities:

• Provides reception services and front-line support to clients accessing services in the Co-op and Career Centre

• Provides administrative and clerical support to the Co-op and Career Centre

• Supporting departmental activities programs and services

• Other Duties as Assigned

Required Qualifications:

• Two (2) Year Diploma in Office Administration Business Marketing Public Relations Career Development Human Resources or a related field

• Computer software skills including strong proficiency in Microsoft Office Suite (Word Outlook PowerPoint Excel Teams) and use/management of client databases and/or Customer Relationship Management (CRM) software

• Exceptional client service skills including the ability to set a positive professional tone in all interactions with all clients while maintaining a high degree of confidentiality

• Minimum of 3 years practical experience in a fast-paced high demand client-service setting in an educational institution or equivalent experience in a similar setting including:

  • Work experience in a complex detail-oriented customer service driven computerized office environment

  • Demonstrated ability to multi-task and possess a high attention to detail (organize time and work within workload demands) including:

    • Daily delivery of front-line client service

    • Addressing client service issues/needs

    • Ability to look up information and generate reports in Excel and other online tools

    • Calendar/scheduling management

  • Experience in Microsoft Office (Word Outlook Excel Teams PowerPoint) online video conferencing software (Zoom Teams) and scheduling software

* This position is paid at Payband Technologist C

* Vacancy for P18777

* Anticipated Schedule: Monday to Thursday: 8:30AM-3:00pm

* This position requires regular on-site work at Algonquin Colleges Woodroffe Campus

Algonquin College values diversity and is an equal opportunity employer. We offer an inclusive work environment and encourage applications from all qualified individuals. If you require accommodation during the recruitment process please contact the Human Resources department at While we thank all those who apply only those to be interviewed will be contacted.