Client Service Analyst (Canada Proactive Program & Project Team)
Client Service Analyst (Canada Proactive Program & Project Team)
Posted on :
21-06-2025
Employer Active
1 Vacancy
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Job Description
Description
The goal of PP&P is to provide a direct method of contact to the merchant to support the Canadian Business with end to end case management.
- Be the single point of contact that owns merchants case from start to finish providing regular updates to the merchant along the way. Once the case is resolved PP&P analysts will engage the merchant as required.
- Assist with tasks and projects from other functional groups that require analysis and call outs to merchants or other business partners
- Maintain a high level of knowledge surrounding new products features services and processes
- Escalate any case that cannot be resolved within the anticipated service level or that creates risk or exposure for the bank
- Liaise with other areas of the organization in order to provide timely resolution to merchant inquiries
- Ability to work within a dynamic and fast-paced environment
- Demonstrate exemplary team working skills by maintaining a professional positive and supportive attitude
Core Competencies
- Excellent verbal and written French and English communication skills
- Ability to provide professional and interpersonal communication when interacting with others
- Self-motivated works well with minimal supervision & performs well in a team environment
- Knowledge of computer software systems such as Microsoft Office basic internet troubleshooting skills and ability to navigate between different applications/tools
Qualifications
- Knowledge of payment processing industry and related procedures and products.
- High school diploma equivalent. Preferred qualification includes college/university diploma/degree.
- Minimum of 2 years ofcustomer service experience.
- Bilingual - English / French.
- Work from Office in Toronto position.
Required Experience:
IC
Employment Type
Full-Time
Department / Functional Area
Key Skills
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