Contact Center Representative
Contact Center Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
North Coast Credit Union is seeking a Contact Center Representative inspired by providing a high level of member service to join our team. The successful candidate will be responsible for addressing member inquiries processing transactions and resolving issues. As a Contact Center Representative you will provide prompt professional helpful knowledgeable and courteous member service using clear and concise verbiage both orally and in written form. You will be responsible for processing work thoroughly accurately within compliance with applicable regulations and credit union procedures.
The Contact Center Representative will be responsible for the following duties:
- Address member inquiries and resolve issues through various communication platforms
- Process transactions accurately and efficiently
- Provide prompt professional helpful knowledgeable and courteous member service
- Ensure compliance with applicable regulations and credit union procedures
- Maintain accurate and complete records of member interactions
- Continuously develop knowledge of credit union products and services
- Identify opportunities to cross-sell credit union products and services
North Coast Credit Union Employees Enjoy Robust Benefits - Helping you thrive!
- We enjoy paid time off with a starting vacation accrual of 10 days per year11 paid holidays paid sick time which accrues at 2 hours per pay period (6 days per year) and WA State Paid Safe & Sick Time which accrues at 1 hour for every 40 hours worked.
- We invest in our employees futures by offering a 401(k)-retirement plan with up to a 10% employer contribution.
- We prioritize your health and well-being and offer medical dental and vision insurance for you and your family including free mental health and wellness plan options.
- We ensure our employees are taken care of during lifes unexpected events with employer provided life and disability insurance along with paid bereavement leave.
- We annually donate $250 of North Coast Care Funds to a local non-profit of your choice on your anniversary. All benefits are offered in accordance with our plan documents and policies.
Salary is dependent upon experience.
Contact Center Representative 3 (MSR 3) - $23.80 -$30.94
Contact Center Representative Sr. (MSR Sr.) - $25.71 - $33.42
The ideal candidate for this position should possess the following qualifications:
- High school diploma or equivalent.
- 1-3 years of related experience.
- Knowledge of Credit Union computer systems.
- Strong attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office Suite.
- Ability to effectively communicate financial information in both English and Spanish both written and orally
Our Contact Center Representative will work onsite at our Mount Vernon branch in Mount Vernon WA. This is a full-time 40 hour a week position. The successful candidate will need to be able to work on a rotating 8-hour schedule Monday - Friday 7:45 am - 6:00 pm. Remote work may be available as supported by operational and training needs.
If you are a highly motivated individual with a passion for providing excellent member service we encourage you to apply for this exciting opportunity to join our team as a Contact Center Representative.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
