System Support Engineer, CRM
System Support Engineer, CRM
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$ 95000 - 115000
1 Vacancy
Job Description
The Opportunity:
This is not your typical behind-the-scenes systems role. As a System Support Engineer CRM you will be directly interfacing with customers troubleshooting complex issues designing thoughtful solutions and playing a critical role in the ongoing evolution of our CRM ecosystem. You will work hands-on with Salesforce and HubSpot directly supporting our customer-facing teams and external partners to resolve CRM issues optimize system functionality and build scalable solutions that drive meaningful business outcomes.
In addition to delivering Tier 2 support this role offers a unique growth pathway into Salesforce development. Youll have the opportunity to build expertise in Apex Salesforce Flow Lightning Web Components and scalable CRM architecture all while receiving mentorship from seasoned technical leaders. If youre eager to move beyond simple administration into solution design and development this is an outstanding next step. This position is based in Boulder CO with a hybrid work schedule requiring a minimum of 2 days onsite per week for team collaboration.
The Team:
Our Gloo360 team operates as a managed services provider delivering enterprise-level system support and optimization for our customer (Champion) organizations. We manage and maintain critical business platforms such as Salesforce HubSpot Workday and Google Workspace on behalf of our Champions ensuring system stability integration integrity and operational excellence so they can focus on their mission-driven work.
What Youll Do:
CRM System Support & Development
- Provide Tier 2 support troubleshooting and resolving complex CRM issues directly with external customers and internal teams.
- Design build and maintain Salesforce and HubSpot workflows flows dashboards reports and automations.
- Collaborate closely with Gloo360 System Admins Strategic Account Managers and directly with customer organizations to identify CRM system needs troubleshoot complex issues and deliver scalable solutions.
- Contribute to scalable CRM architecture design and ongoing configuration refinement.
Integration & Automation
- Manage CRM integrations across key systems (Salesforce HubSpot Google Workspace Workday Zapier Informatica and APIs).
- Monitor integrations for data consistency reliability and system performance.
- Leverage automation to improve efficiency eliminate manual processes and reduce errors.
Documentation & Training
- Own the development of clear thorough technical documentation process flows and system integration diagrams.
- Build training resources and deliver sessions to empower users and increase system adoption.
- Maintain up-to-date documentation aligned with evolving platform enhancements.
Continuous Improvement
- Proactively identify risks system inefficiencies and opportunities to optimize workflows.
- Stay current on Salesforce and HubSpot platform releases identifying features that enhance our CRM capabilities.
- Partner with technical leaders to reduce technical debt and build long-term scalable solutions.
What Were Looking For:
- Bachelors degree in Computer Science Information Systems or related field; or equivalent practical experience.
- 3 years of hands-on Salesforce configuration support and integration experience is required.
- Strong experience building and managing Salesforce Flows is essential.
- Ability to read Apex code is required; experience or strong interest in writing Apex code is highly preferred.
- Experience with CRM integrations using APIs middleware tools (Zapier Informatica or similar) is expected.
- HubSpot experience including pipelines workflows automations reports and integrations is strongly preferred and will elevate candidates.
- Demonstrated ability to design scalable CRM solutions that improve workflows and reduce manual processes
- Experience creating clear technical documentation process flows and end-user training materials.
- Strong customer communication skills with comfort troubleshooting directly with both technical and non-technical users via Slack email or ticketing platforms.
- Familiarity with Salesforce dynamic forms Lightning record pages permission sets and permission set groups is a plus
Job Location: Hybrid in Boulder CO
Compensation: $95000 - $115000
Our Team Members Enjoy:
- Competitive compensation and discretionary performance bonus commensurate with experience
- Flexible PTO policy and state-compliant sick leave to support your well-being
- Medical Dental and Vision plans with up to 90% coverage for employees
- Generous employer HSA contributions for HDHP elections
- Employer-sponsored 401k program with a 2% employer match
- Learning & Development stipend available after 6 months of employment
- Paid Parental Leave
- A dynamic talented team dedicated to changing the world and building an incredible business
- Onsite and virtual social events to keep us connected in our hybrid work environment
- Beautiful office space in downtown Boulder on Pearl Street steps from coffee shops and blocks from hiking trails
Applicants must be currently authorized to work in the United States on a full-time basis. At this time Gloo is only able to consider candidates who are U.S. Citizens or U.S. Permanent Residents
Gloo is committed to providing an inclusive and accessible experience for all candidates. If you require a reasonable accommodation during the application or interview process please contact us at to let us know how we can support you.
This job is posted until filled.
Employment Type
Full-Time
