Enrollment Support Associate

The Enrollment Support Associate supports Clover Park Technical Colleges mission of Educating Tomorrows Workforce by providing exceptional customer service to students employees and the public. This position serves as a first point of contactanswering the colleges main phone line assisting visitors in the Advising & Counseling office and delivering accurate information and general guidance. The Enrollment Support Associate assists with enrollment-related processes such as registering students modifying class schedules reviewing transcripts and placement measures and responding to inquiries through phone email in-person and other approved channels. This role plays a key part in campus engagement and ensuring accurate records processing in alignment with college policies procedures and ctcLink systems.

Clover Park Technical College celebrates the many individuals that make up our community and embraces the opportunity to learn from both our differences and similarities.CPTC values equity and respect seeks to create an environment of innovation and excellence and focuses on student success lifelong learning and social responsibility.

This position is represented by the Clover Park Federation of Classified Employees Local 4789.

Duty: Provide comprehensive admissions enrollment and engagement services support across multiple platforms and settings.
Tasks include: but not limited to

• Student and Campus Engagement to deliver high-quality customer service aligned with CPTC C.A.R.E.S. provide accurate information about academic programs student support services and campus resources and participating in training outreach and college-wide events.
• Student Records Conversion & Maintenance by accurately converting Legacy student records into ctcLink using transfer credit processes creating program/plan stacks awarding credentials and collaborating with instructional divisions and communicating progress to students.
• Registration assistance by supporting students with online and in-person admissions applications registration and troubleshooting system issues (e.g. holds errors) both individually and in group settings during registration labs group registrations and at other campus locations.
• Admissions and processing by reviewing and processing applications changes transcript requests verifications and credentials evaluations to ensure data accuracy in ctcLink support the drop for non-payment process and assist with front-desk coverage as needed.
• Compliance and knowledge maintenance by keeping up-to-date with college policies program requirements student support services FERPA regulations and state/federal guidelines to ensure accurate and compliant.
• Projects and/or tasks assigned by the supervisor.
• Participate and assist in college division or Enrollment Services department activities professional development and training as needed related to this duty.

• Provide excellent and positive customer service following the CPTC C.A.R.E.S model use active listening and strong written and oral communication skills.
• Triage students in Advising & Counseling office and CPTC lobby reception as assigned to ensure quick and timely assistance.
• Answer the Advising & Counseling and College phone system (operator option) direct calls as needed and return operator voice messages.
• Inform and assist students staff and faculty and the public with information and general processes related to getting started at CPTC program information and requirements high school completion options campus tours and other programs and services in addition to necessary forms and next steps.
• Independently resolve problems and response to a large volume of inquiries via face-to-face phone fax chat virtual and email about college programs and department services.
• Instruct and demonstrate to students staff faculty and the public the use of the college website and student portals including all online functions such as registration and general information.
• Keep up to date in services processes policy changes to ensure information provided is current.
• Schedule faculty counselor appointments.
• Provide administrative support as needed or assigned.
• Participate and assist in college division or Advising & Counseling department activities professional development and training as needed related to this duty.

• High School Diploma.
• Minimum of two years of experience in a customer service role.
• Experience in data entry with attention to detail and accuracy.
• Experience in computer applications such as Excel Access SharePoint or Word.
• Experience using a phone system; preferably a multi-line telephone system.
• Ability to work under pressure and handle high volume services.
• Ability to handle stressful situations/interactions with students while maintaining best student service and experience.
• Ability to build and foster positive relationships with the students staff faculty and community members.
  

• Associate degree.
• Experience working in a college office environment preferably in Student Services.
• Experience with Washington State Community and Technical College and Student Management System or PeopleSoft.
• Demonstrated ability to problem-solve troubleshoot and/or identify solutions to resolve issues.

Application Instructions

• Complete application
• Attach your CTC certifications and/or industry-recognized credentials
• Upload a resume and cover letter describing your skills and experience
• Complete Supplemental Questions

All offers of employment at Clover Park Technical College are contingent upon successful completion of background checks including criminal history. Information obtained from the background checks will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the specific position.

Should you have any difficulties uploading your documents dont hesitate to contact NeoGov Technical Support at 1- Mon-Fri 6:00 AM to 6:00 PM Pacific Time

Supplemental Information

At this time Clover Park Technical College is not sponsoring H1-B Visas.

Land Acknowledgement Statement

We acknowledge that we are on the traditional land of the Puget Sound Salish peoples belonging to the Puyallup Steilacoom Nisqually and Squaxin Island tribes and bands and we honor and thank the traditional caretakers of this land. We value the tribes in our community and the impact that they continue to make on our college to this day. For more information about CPTCs commitment to indigenous tribes please visit Work at Clover Park Technical College

At Clover Park Technical College we are proud to be part of Washington States Community and Technical College system supported by the State Board for Community and Technical Colleges (SBCTC). Our institution is dedicated to building strong individuals families and communities by providing accessible high-quality education and training.

Working here means being part of a team that empowers students to develop their skills and talents preparing them to become engaged global citizens. Our faculty and staff create a dynamic learning environment where students feel supported and motivated to succeed. As an employee youll have opportunities to participate in college events clubs and committees that foster engagement and connection. Guest speakers and professional development opportunities further enrich the experience ensuring that both students and staff continue to grow and thrive.

Our History

Clover Park Technical College is located in Lakewood Washington. Our college has a rich history of professional and technical education dating back to the 1940s when Clover Park School District established aWar Production program training civilians as auto mechanics aircraft-service mechanics ship-fitters welders and blueprint readers. Now CPTC offers more than forty programs in Aerospace Advanced Manufacturing Health Sciences Human Services Business Hospitality Science Technology Engineering Transportation and Trades.

CPTC has two campuses: Our main campus is located in Lakewood WA and our South Hill Campus is located in Puyallup WA.

Learn more about Clover Park Technical College by visiting AboutCPTC.

Jeanne Clery Statement

Notice of Availability of Annual Security Report: Clover Park Technical Colleges Annual Security Report is available online at Opportunity Employer

Clover Park Technical College is an equal opportunity employer and committed to principles of diversity. We consider applicants for all positions without regard to race color creed religion age marital status national origin sex sexual orientation disability genetic information or status as a disabled veteran or Vietnam-era veteran.

Non-Discrimination Statement

Clover Park Technical College does not discriminateon the basis ofrace color national origin age perceived or actual physical or mental disability pregnancy genetic information sex sexual orientation gender identity marital status creed religion honorably discharged veteran or military status or use of a trained guide dog or service animal.

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