Coordinator, Programme Operations - UK Programmes (Remote Opportunity in the UK)
Coordinator, Programme Operations - UK Programmes (Remote Opportunity in the UK)
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Job Description
When it comes to creating educational travel adventures that enrich the lives and fulfill the dreams of more than 100000 people every year theres no organisation better than Road Scholar. Whats our secret Dedicated and talented staff who believe in our mission.
At Road Scholar we are committed to fostering a culture of inclusivity and belonging. We believe that by valuing a wide range of perspectives and experiences we create a stronger more innovative organization that reflects the communities we serve.
In addition we are dedicated to bringing an environmentally sustainable organization. From the way we design our programs to how we operate as a team we are striving to reduce our environmental impact and create a positive legacy for future generations.
About the role
Join our fast-paced Programmes team and be a part of one of the US most dynamic not-for-profit organisations. The Operations Coordinator is a member of the Operations team and supports the Operations Manager in the smooth operations of Road Scholar programmes in the UK and Ireland.
This is a full-time remote position located in the UK working Monday - Friday 09:00 - 17:00 GMT/BST. Some evening and weekend work required. This remote opportunity is part of the United Kingdom team. Road Scholar will provide all necessary equipment. The annual compensation for this position is 33000 paid in monthly installments.
Applications will be reviewed beginning in July 2025.
You will
- Support the UK Operations Manager on a portfolio of different programme itineraries across product lines and a variety of programme types
- Liaise with the Customer Service team providing timely communication regarding participants programme questions and special requests to find solutions and encourage enrollments
- Work with the programme operations team and to ensure programme materials are completed accurately and on time all procedures for managing programmes are followed and complete and accurate information has been submitted
- Arrange and confirm programme details and logistics such as hotel nights field trips transfers meals and additional programme staff
- Daily analysis of enrollments and space allotments on programmes ensuring optimal use of capacity in keeping with contractual deadlines
- Review triage and action programme changes when complications occur prior to and during programmes
- Assist in preparing group leaders and on ground staff for upcoming departures
- Work closely with the Programme Operations Manager to ensure the materials and reports are created and distributed on time
- Develop comprehensive knowledge of programme content and destinations
- Attend and work on certain programmes as requested
- Some evening and weekend work required
- Additional duties assigned
You Need
- To be an organised professional with at least 1-2 years administrative or relevant experience
- Educated to degree level preferred
- Pro-active motivated individual who is results-oriented
- Experience in a fast-paced business environment highly competent in MS Excel and Word
- Excellent customer service skills with a focus on anticipating and resolving issues proactively
- Analytical skills and high attention to detail essential
- Excellent verbal/written communications interpersonal and problem solving skills
- Ability to work collaboratively in a multi-functional team environment
- Strong system skills; comfortable in a complex database environment
- Training will be on the job
Please include a cover letter with your CV or resume for serious consideration.
Equal Opportunity Employer
Road Scholar supports diversity in our staff participants and programmes. An Equal Opportunity Employer Road Scholar values and supports individual differences and strives to create an environment that contributes to the success of both the individual and the organization. As an Equal Opportunity Employer we consider applicants for all positions without regard to race color religion gender national origin age sexual orientation pregnancy illness marital or veteran status or disability or any other status protected by applicable law.
Cybersecurity
At Road Scholar we are committed to cybersecurity and to providing a safe experience for job seekers. All official communication regarding employment opportunities will come exclusively via email from the official Road Scholar domain or from our applicant tracking system URL . We never conduct interviews through texting applications or instant messaging platforms. If you receive an employment offer or other correspondence from an individual at Road Scholar you have not met or from a non-Road Scholar email domain it may be a phishing attempt.
Required Experience:
IC
Employment Type
Full-Time
