Localities Operations Manager (High Rise)
Localities Operations Manager (High Rise)
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Job Description
Platform Housing Group is one of the largest social housing providers in the Midlands and we are looking for experienced housing professionals to lead our Localities team.
Were looking for a confident and committed Localities Operations Manager to lead a dedicated neighbourhood team in the Tame locality and responsibility for two of our high-rise housing schemes in Leicester
This is a fantastic opportunity for an experienced housing professional to take on a high-profile role overseeing day-to-day housing operations and building strong safe and engaged communities for our customers.
Our customers and communities are our reason for being and this role will focus on building better neighbourhoods that people want to live in and improving tenancy sustainability making Platform the landlord of choice.
As a Localities Operations Manager youll line-manage a small but high-performing team of Neighbourhood Officers and our High-Rise Team Leader and Coordinators ensuring service excellence case oversight and collaborative working across multiple departments. Youll be the go-to contact at times for case escalation complex tenancy matters and key external stakeholder engagement including police fire services adult social care and compliance teams.
Youll also work closely with fellow managers to ensure our policies are up to date legally compliant and aligned with Platforms wider strategy and best practice.
Youll take the lead on customer complaints and enquiries from elected members using these as opportunities to share learning and drive continuous improvement across teams.
Youll be responsible for ensuring your team operates safely and compliantly including in areas such as Fire and Building Safety Health & Safety lone working and gas safety.
Safeguarding and domestic abuse awareness will also be key and youll play a vital role in promoting good practice and supporting effective case management across your team.
About You
Youll bring strong housing management experience a proactive approach to leadership and a firm understanding of the complex needs of high-density housing environments. Youll be comfortable navigating anti-social behaviour safeguarding concerns domestic abuse cases and tenancy disputes providing guidance and accountability at all stages.
To join our team youll also have;
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Proven leadership experience in a housing or neighbourhood services role
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A confident decision-maker with the ability to manage sensitive high-risk or urgent tenancy cases
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Strong knowledge of tenancy and housing law and up-to-date working practice
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Excellent collaboration and influencing skills with experience working across functions and with external partners
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A commitment to delivering inclusive and customer-focused services
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Experience supporting and developing frontline teams through effective coaching support and performance management
Youll ideally live within 20 minutes of our two high rise locations in Leicester (De Montfort House and Elizabeth House). Youll also be available to be on the on-call rota to ensure out of hours emergency response to situations in the High Rises. Please note a basic DBS will be required.
The Company
Join us and find your purpose at Platform!
Working with us is more than just a job you will be joining an amazing organisation that values you and your contribution and where you can truly make a difference and change peoples lives.
You will join the largest social housing association in the Midlands. Were much more than just houses; we build homes strong communities and make a real and positive difference to the lives of our customers.
We recognise the unique and individual needs of people so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday 9-5 approach then please highlight this on your application or discuss it with us at the interview stage. After all we want to attract the best people to work for us and we know that one size does not fit all.
Platform is a great place to work we offer lots of opportunities for you to get involved share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy.
If we receive a high number of applications this vacancy may expire prior to the closing date. Please apply early to avoid disappointment.
Platform Housing Group are committed to building a healthy vibrant and inclusive organisation that treats people with respect and creates opportunities for all.
Why Work Here
Benefits
Our Values
People Matter
Own It
One Team
Be Brave
Documents
Required Experience:
Manager
Employment Type
Full-Time
