Director of Product Design
Director of Product Design
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Job Description
About the role:
As the Director of Design for the Forter Trust Platform you will be a pivotal leader in shaping the user experience of our multi-product platform for the AI era. You will be responsible for the overall design vision strategy and execution across our platform ensuring a cohesive intuitive and impactful experience for our impressive customers. You will lead and inspire a talented team of designers collaborating closely with product management engineering and analytics to deliver world-class design solutions that empower businesses to build trust in every digital interaction. This role demands a deep understanding of user-centered design principles exceptional leadership skills a passion for complex problem-solving and the ability to translate intricate technical concepts into elegant and user-friendly interfaces.
What youll be doing:
- Define and Champion the Design Vision: Establish and evangelize a clear and compelling design vision for the Forter Trust Platform aligning with business goals and user needs.
- Lead and Inspire the Design Team: Recruit mentor and develop a high-performing team of UX/UI designers fostering a culture of collaboration innovation and excellence.
- Drive the Design Strategy and Execution: Oversee the entire design process from user research and concept development to wireframing prototyping and visual design ensuring high-quality deliverables across all touchpoints.
- Collaborate Cross-Functionally: Partner closely with Product Management Engineering Data Science and other stakeholders to understand product requirements technical constraints and business objectives ensuring design solutions are feasible and impactful.
- Establish and Maintain Design Standards: Develop and maintain a consistent design language style guides and component libraries to ensure a unified and scalable user experience across the platform.
- Advocate for the User: Champion user-centered design principles and methodologies ensuring that user needs and feedback are deeply integrated into the design process.
- Conduct and Oversee User Research: Plan conduct and analyze user research activities including interviews surveys usability testing and competitive analysis to gain deep insights into user behaviors and needs.
- Iterate and Optimize Designs: Continuously iterate on designs based on user feedback data analysis and evolving product requirements striving for optimal usability accessibility and engagement.
- Communicate Design Concepts Effectively: Clearly and persuasively communicate design concepts rationale and user insights to stakeholders across the organization.
- Stay Abreast of Industry Trends: Continuously research and stay informed about the latest design trends technologies and best practices bringing innovative ideas to the Forter Trust Platform.
- Measure and Analyze Design Impact:Define and track key design metrics to measure the effectiveness of design solutions and identify areas for improvement.
What youll need:
- Proven experience (8 years) in UX/UI design with significant experience (5 years) in a leadership role managing design teams for complex enterprise SaaS platforms.
- A strong portfolio showcasing exceptional visual design skills user-centered design thinking and a deep understanding of interaction design principles.
- Demonstrated ability to define and implement design vision and strategy across a complex product ecosystem.
- Excellent leadership communication and collaboration skills with the ability to inspire and influence cross-functional teams.
- Deep understanding of user research methodologies and the ability to translate research findings into actionable design insights.
- Proficiency in industry-standard design tools (e.g. Figma Sketch Adobe Creative Suite) and an opinion and early experience in leveraging AI design tools for acceleration.
- Experience working in an agile development environment.
- A passion for creating intuitive and impactful user experiences for complex technical products.
- Strong analytical and problem-solving skills.
- Experience designing for enterprise users and understanding their specific needs and workflows is highly preferred.
- Familiarity with data visualization principles and the ability to design effective data-rich interfaces is a plus.
About us:
Digital commerce is built on trust. At every point along the eCommerce journey businesses must make a critical decision: Can I trust this customer Answering this simple question accurately and instantly is powerfulit can accelerate revenue growth and strengthen a companys connection with its customers. How do we do it Forter was founded on the insight that its not about what is being purchased nor where but who is behind the interaction.
The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customersensuring everyone gets the experience they deserve. Given that trust is central to how we operate Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. Were meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact.
Trust is backed by data Forter is a recipient of over 10 workplace and innovation awards including:
- Great Place to Work Certification (2024)
- Fortunes Best Workplaces in NYC (and2024)
- Forbes Cloud 100 ( and2024)
- #3 on Fast Companys list of Most Innovative Finance Companies (2022)
- Anti-Fraud Solution of the Year at the Payments Awards (2024)
- SAP Pinnacle Awards New Partner Application Award (2023)
- Fintech Breakthrough Awards Best Fraud Prevention Platform (2023)
Life as a Forterian:
We are a team of over 600 Forterians spread across 3 different continents. Since 2013 weve raised $525 million from investors such as Tiger Global Bessemer Sequoia Capital March Capital and Salesforce Ventures. Were on a mission to bring trust to global digital commerce so that companies like Adobe ASOS eBay Instacart Priceline and Nordstrom can block fraud drive revenue and improve customer experience.
At Forter we believe unique people create unique ideas and valuable experience comes in many forms. So even if your background doesnt match everything we have listed in the job description we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives we grow together as humans and as a company.
Forter is an Equal Employment Opportunity employer that will consider all qualified applicants regardless of race color religion gender sexual orientation marital status gender identity or expression national origin genetics age disability status protected veteran status or any other characteristic protected by applicable law.
If you need assistance or an accommodation due to a disability please email us at. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.Forters Applicant Privacy Policy
Required Experience:
Director
Employment Type
Full Time
