Donor Journey and Integration Officer
Donor Journey and Integration Officer
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Job Description
Applications will be accepted until 09:00am Eastern Time on Wednesday 2 July 2025 EDT
Salary Grade: Level 14 - $70676 in starting year
At the core ofDoctors Without Borders/Mdecins Sans Frontires (MSF) Canadas identity is a commitment to medical ethics independence neutrality and go where peoples medical needs are greatest. These ideals have driven every aspect of our work from medical care and logistical coordination to finance and communications since MSF was established in 1971.
The Donor Journey and Integration Officer is responsible for overseeing and optimizing donor journeys across mid-level high-value one-time and monthly donors ensuring all touchpoints are integrated and aligned with broader fundraising strategies. By collaborating with channel teams and analyzing donor data this position drives donor retention engagement and growth through tailored strategic campaigns. When we reference the donor journey we define it as encompassing five key stages: Identification/Awareness Qualification/Consideration Cultivation Solicitation and Stewardship/Loyalty
MSF Canada is looking for someone who will:
- Act as a central point of coordination between channel teams within Mass Marketing Fundraising Systems and Communications to ensure shared understanding of donor strategy and execution. Facilitate collaboration to promote unified messaging strategic coherence and efficient use of donor insights across teams.
- Accountable for managing donor segmentation data ensuring that segmentation strategies are accurately documented centrally stored and consistently applied across all channels. This includes maintaining an up-to-date view of donor groups and collaborating with channel teams to implement data-informed strategies.
- Lead the coordination and ongoing refinement of multi-channel donor journeys for key segments (e.g. mid-level monthly high-value one-time donors). Ensure that journey strategies are cohesive donor-centric and implemented consistently by channel teams supporting engagement retention and upgrade goals.
- Support the planning and execution of integrated fundraising campaigns in collaboration with the Senior Manager of Integrated Campaigns. Ensure alignment between donor segments campaign goals and communication strategies while using project management tools (e.g. Asana RASCI) to monitor progress and maintain accountability across teams.
The successful candidate will bring to MSF Canada:
- Demonstrated professional experience in fundraising mass marketing or donor engagement with a strong understanding of donor segmentation lifecycle management and personalized stewardship strategies.
- Experience supporting the coordination and execution of integrated multi-channel campaigns ideally within a nonprofit or fundraising environment.
- Proven experience applying project management methodologies and using tools such as Asana RASCI or equivalent platforms to manage timelines tasks and cross-functional collaboration.
- Strong data literacy with hands-on experience analyzing donor or customer data to inform segmentation engagement strategies and reporting.
- Education or training in Fund Development Communications Marketing Non-profit Management or a related field or equivalent experience
- English fluency
A complete detailed job description is availableHERE.
MSF Canada will provide:
- Starting 4 weeks of vacation per year
- Access to an Employee and Family Assistance Program (EFAP)
- Flexible work hours and a hybrid working model (minimum 40% in office)
- An accessible open concept shared office space with bookable workstations (consisting of sit/stand desks swivel chair laptop with dock and double monitors) and various sized meeting rooms
- A commitment to incorporating equity diversity and inclusion in everything
- 5% RRSP contributions (no employee matching required)
- Health Spending Account
- Lifestyle Spending Account
- Group insurance (Life Dependent Life AD&D)
- Peace of Mind plan (prescription drugs accidental dental hospital care etc.)
- Annual professional development budget
- A positive and innovative office culture is based on core values of humanity integrity and results
Candidates must be legally authorized to work in Canada; MSF Canada is not able to support or relocate candidates from outside Canada.
NOTE: Any questions or concerns regarding accommodation and accessibility may be addressed to .
Required Experience:
Unclear Seniority
Employment Type
Full Time
