Manager - I2C

Ready to shape the future of work
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Inviting applications for the role of Manager Accounts Receivables Cash Applications & Gross Debit Management

In this role We are looking for a Manager who has a strong understands in both Accounts Receivable & Accounts Payable processes. With hands on expertise in managing Cash Application & Gross debit Management.
In Cash Applications you need to supervise the Analysts whos responsible is posting payments from the lockbox ACH and wire transfer to customer accounts. Also reducing un-applied cash receipts on aged accounts receivable. Research on missing unidentified and rejected funds and collaborating with various internal departments.
In Gross debit Management you need to supervise Analysts whose main responsibility is to Perform invoice matching using excel spreadsheets and will be able to review and validate accounts receivables and accounts payables invoices for accuracy reconciliation of debit and credit transactions as per accounting standard.
Responsibilities
Cash Applications:
Expert with the understanding of Accounts Receivables & Accounts Payable Process
Hands on experience with cash Applications process
Monitor daily receipts (wires/ACH/checks) and credit/debit memos on a timely basis to ensure accurate maintenance of accounts receivable balances
Manage escalations by Contacting collections and business partners to obtain remittance details
Identify reasons and document reasons for misapplied and unidentified cash receipts in ERP by conducting research and resolving the issues
Work with analyst to Identify and manually tag all customer remit discrepancies and short payments.
Undertake tasks as requested by the management that may involve testing and process improvement.
Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
Maintain prepare and distribute daily and monthly reporting to Supervisor and other stakeholders
Meet the monthly productivity goals
Identify and reconcile payment differences post short/over payments deductions on account and partial payments and appropriately code all reconciling transactions
Utilize shared mailboxes and customer web portals to identify retrieve and organize remittance details.

Gross Debit Management
Review and validate Accounts Receivable (AR) and Accounts Payables (AP) invoices for accuracy
Oversee the process of reconciling debit and credit transactions as per the accounting standard and invoice matching on Excel spreadsheets
Support Coordination activities with cross-functional teams to resolve invoice clearance issues
Identify & Implement process improvements to enhance customer satisfaction
Analyze and optimize accounts receivable workflows to reduce processing time
Ensuring team is Achieving daily productivity targets of processed invoices with 99% accuracy

Additional Responsibilities
Team Management and Development:
Lead and coach team responsible for day-to-day operations and ensure defined metrics are met with zero surprises. Manage relevant data to support metrics / performance.
Conduct training sessions and workshops to enhance team knowledge and skills in the assigned scope of work.
Work with HR and leadership teams in resource planning including resource retention and skill development.
Work with HR and other relevant teams in resolving team conflicts.
Work with Training teams to develop Training plan to update team skills and to ensure team is up to date on new skill required from time to time.
Work with leadership teams in resource planning and team allocations to different sub processes on the floor.
Drive yearly performance review of the team and provide constructive feedback for betterment.
Collaborate with Quality team on performing process Audits as per the agreed sample size and agreed frequency
Review the SOP documentation is up to date as and perform Cold &Hot Testing on the documentation
Review /update Root Cause Analysis (RCA) provided by the accountant and work with Client-SMEs in formalizing the resolutions and bringing the preventive control to ensure same error is not repeated

Risk Management:
Manage and implement appropriate process controls to protect Client against any risk.
Educate team on potential risks and how to mitigate such risks.
Ensuring appropriate access controls & data privacy
Qualifications we seek in you!
Minimum Qualifications
Degree in Finance/Accounting/Business management or other related areas
Experience - 5 to 7 years of experience in Accounts Receivables Process
Strong detail-orientation with a penchant for data accuracy
Ability to research interpret and reconcile data
Strong communication skills both written and verbal
Good interpersonal skills and team player
Ability to take initiatives meet tight deadlines and prioritize workload
Proficient in Microsoft Excel is a must
Worked in an international environment.
Critical thinking skills with an ability to analyze data and an eye for details.
Comfortable to work with US based clients US shift hours and 100% Work from Office

Preferred Skills
Working with Microsoft Oracle is preferred
Advanced MS Excel level including pivot tables macros index/match VLOOKUP VBA data links etc. will be a added advantage

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.