TechOps-DE-SNOW-Support-Senior

At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.

Career Family ServiceNow Platform Support

Role Type Technical Lead Support Analyst

The opportunity

• ServiceNow Platform administrator (Senior)
• Expected joining date Immediate
• Experience: 6 to 8 years experience

Your key responsibilities

• ServiceNow Platform administration and maintenance activities
• ServiceNow vendor coordination.
• Incident Management Change and Problem Management.
• Major Incident handling and complex troubleshooting.
• Develop clear and concise technical & process documentation.
• Understand new ServiceNow features and unused module functionality to drive platform expansion and adoption.
• Service operations and escalated support assisting in the management of the ServiceNow service including core configuration user administration core application administration and service administration and upgrades.
• Manage the setup administration and configuration of Field System Support applications and tools.
• Investigate technical solutions and coordinate with support teams to validate accuracy of the online support documentation.

Skills and attributes for success

• Have experience in ServiceNow L2 and L3 support or in ServiceNow development.
• Strong vendor and relationship management skills
• A strong core production support engineer with a solid background in the UNIX Windows & Java scripting.
• An all-rounder with experience and knowledge in a variety of technologies including Oracle MSSQL Sybase HTML/CSS REST
• Strong knowledge of Web 2.0 Technologies (Java Scripting XML HTML AJAX Jelly CSS PERL scripting) PowerShell
• Minimum 4 years of JavaScript experience including usage of jQuery Bootstrap and AngularJS frameworks.
• Minimum 4 years of hands-on experience on the below ServiceNow modules (Recommended):
  • Must Have: ITSM CMDB Service Portal CSM Custom Applications ServiceNow Family Upgrades ITIL Foundation
  • Good to have: HRSD ITOM Discovery IRM SecOps
• Appreciation knowledge and experience of competitive industry standard monitoring technologies and solutions would be advantageous.
• ServiceNow Certified Systems Administrator
• Certified Application Developer Certification
• Have excellent oral and written communication skills (English)
• Be a Self-Starter highly self-motivated individual with robust decision-making capability.
• Be delivery focused and used to working within tight deadlines and able to identify problems at an early stage.
• Be a team player but also able to work autonomously.
• Possess strong analytical and problem-solving abilities.
• Be a structured methodical thinker with a keen eye for detail.
• Be confident and able to convincingly structure summaries present and challenge thoughts or ideas.
• Be appropriately assertive with excellent relationship building and stakeholder management skills.
• Excellent business communication skills
• Education in Information Technology or equivalent working experience
• Have exposure to working in shifts and on-call support.

To qualify for the role you must have

Strong in following technologies (minimum 5year hands on experience on the below mentioned tech stack).

• Java Java Script
• RESTful Webservices
• Angular JS
• HTML CSS SOAP REST
• API handling

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations Argentina China India the Philippines Poland and the UK and with teams from all EY service lines geographies and sectors playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. Well introduce you to an ever-expanding ecosystem of people learning skills and insights that will stay with you throughout your career.

• Continuous learning: Youll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: Well provide the tools and flexibility so you can make a meaningful impact your way.
• Transformative leadership: Well give you the insights coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: Youll be embraced for who you are and empowered to use your voice to help others find theirs.

EY Building a better working world

EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.

Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.

Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.