DescriptionJOB SUMMARY
Managesand/ -basedsales.
CANDIDATEPROFILE
EducationandExperience
Required:
- Minimumof10yearsofrelevantsalesandmarketingexperience.
Preferred:
- Relevantuniversityorcollegequalificationordegree.
- TotalAccountManagementexperience.
- Hospitalitysalesexperience.
- Englishlanguagewrittenandspoken.
- Locallanguagewrittenandspoken.
CORE WORKACTIVITIES
TheroleoftheAccount DirectorNationalSalesistosupporttheNationalSalesTeamvisionandmissionbyexecutingtransactionalsales excellence.
SalesandAccountManagement
- .
- Retainsexpandsandgrowsaccountrevenueofassignedaccountsthroughtotalaccountpenetrationmarginmanagementandimplementationofsalesandmarketinginitiatives.
- Penetratesassignedaccountsforgroupandtransientaswellasexploringopportunitiesforextendedstayandcateringsalesbusiness.
- Maintainscurrentbusinessaccountsfornewbusinesswithinaccounts.
- Qualifypotentialaccountsandre-qualifiesexistingaccountswithaccuracy.
- Articulatesthefinancialbenefitsofaproposalasitpertainstothecustomersbusinessobjectives.
- Collectsandanalyzeskeyinformationaboutthecustomersbusinessand/oroperation.
- Counselsinternalstakeholdersonoptimalnegotiatingstance.
- Demonstratesbenefitsoftotalaccountmanagementandteam-basedsales.
- Demonstratesworkingknowledgeoflegalissueswithinindustry.
- Developsopportunitysalesplanwithactionablestepstoattainrevenuegoals.
- Identifieskeypurchasepointsanddecision-makersthatinfluencethebuydecision.
- MaintainsaccountinformationinSFAtoensureaccurateandup-to-dateaccountreporting of leads.
- .
- LeveragesappropriatesalesandpropertyLeadershiptoensureaccountsaturationpull-throughofaccountstrategiesandsellingsolutionsatthelocalpropertylevel.
- Supportsdatagatheringreporting&trackingfunctions.
- Understandstraditionalindustryprocesses(pricingRFPsproposalsetc)
- ExecutesandsupportsMarriottsCustomerServiceStandardsandhotelsBrandStandards.
- Executesexemplarycustomerservicetodrivecustomersatisfactionandloyaltybyassistingthecustomerandensuringtheirsatisfactionbeforeandduringtheirprogram/event.
- ServesthecustomerbyunderstandingtheirneedsandrecommendingtheappropriatefeaturesandservicesthatbestmeettheirneedsandexceedtheirexpectationswhilebuildinganAccountandloyaltytoMarriottInternational.
RevenueGeneration
- Relatescustomerneedstoproductcapabilities.
- RoutinelyquantifiesthebusinessimpacttoboththecustomerandMarriott.
- WorkswithRevenueManagementtosupportaccountstrategyin-market.
- Buildsandstrengthensaccountswithexistingandnewcustomersindustryorganizationsandbrandnetworktoenablefuturebookingsincludingsalescallsentertainmentfamiliarization(fam)tripstradeshowsetc.
- Pursuesinitiativestocapitalizeonstrengthsandmarketopportunitiesandtocountercompetitivethreats.
ValueCreation
- Anticipatesandquicklyseizesopportunitiesnotobvioustootherstobuildcustomersatisfaction.
- Deliversoncommitmentstocustomers.
- Deliversvalue-addedproductsandservicestocreatelongtermcustomerloyalty.
- Focusesontwo-waycommunicationtoensurewin-winrelationshipismaintained.
- Servesastheaccountslocalserviceguaranteebyensuringthatoutstandingservicedeliveryismaintainedateverycustomertouchpointissuesareresolvedtimelyandtothecustomers100%satisfaction.
- Understandstheoverallmarketdynamics- ().
- Resolveguestissuesthatariseinthesalesprocesseffectivelyandbringsissuestotheattentionofpropertyleadershipasappropriate.
- PositionsselfasSubjectMatterExpertintermsofcustomeroraccountactivitybusinesssegmentactivityormarket/regionactivity.
- UsesknowledgeofMarriottsoperationsitsmarketsandcompetitorstopromotedialogueandenrichcustomerinteractions.
MarketIntegration&TeamParticipation
- Ensuresaccountsalesstrategiesarecommunicatedimplementedandupdatedasmarketconditionsfluctuate.
- FacilitateseducationalopportunitiesthatenhancecredibilityandintegrationbetweentheNationalSalesTeamandinternalstakeholders.
- Identifiesandcultivaterelationshipswithkeycolleaguesandstakeholdersinotherpartsoftheorganization.
- Participateswithaccountteaminmarketpull-throughactivity.
Other
- Performsotherdutiesasassignedtomeetbusinessneeds.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Director