GMS-Staff-AD-Azure AD
GMS-Staff-AD-Azure AD
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Job Description
At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.
Global Managed Service Identity and access Management Staff
As a Azure AD Operations Support Specialist you will be responsible for providing first-level support and maintenance of our Azure Active Directory environment. You will assist in managing user accounts permissions and access rights in accordance with company policies and regulatory requirements.
Key Requirements / Responsibilities:
- Provide first-level support for Azure Active Directory issues including user account management group management and access control.
- Assist in the creation modification and deletion of user accounts and groups as per the requests and in compliance with the security policies.
- Monitor Azure AD health and performance responding to alerts and notifications.
- Help in troubleshooting and resolving authentication and authorization issues.
- Support the implementation of Azure AD policies Conditional Access policies and Multi-Factor Authentication (MFA).
- Collaborate with the security team to ensure compliance with governance policies and audit requirements.
- Document operational procedures and issue resolution steps.
- Participate in the on-call rotation for after-hours support as needed.
- Stay current with Microsoft Azure updates and new features
- Monitor Azure AD services ensuring uptime and availability and proactively address any issues that arise
- Assist with the management of user identities groups and role-based access control (RBAC) within Azure AD.
- Respond to and resolve service tickets related to Azure AD including user access issues group membership changes and application access problems.
- Participate in the onboarding and offboarding of employees ensuring proper access is granted and revoked in a timely manner.
- Provide training and support to end-users on Azure AD-related services and features.
- Stay up-to-date with the latest Azure AD features and updates to provide recommendations for improvements.
- Maintain documentation for Azure AD processes and operational procedures.
Preferred Skills:
- Experience in IAM operations with a strong emphasis on Azure AD and related Microsoft identity solutions.
- Demonstrated experience in operational support incident management and problem-solving within an IAM context.
- In-depth knowledge of cloud security IAM protocols and regulatory compliance requirements.
- Strong analytical troubleshooting and decision-making skills.
- Relevant certifications such as Microsoft Certified: Identity and Access Administrator Associate ITIL or similar
- Proficiency with scripting and automation tools (e.g. PowerShell Azure CLI) to streamline operational tasks.
Education:
- Bachelors degree in computer science Information Technology Cybersecurity or a related field.
Work Requirements:
- Willingness to travel as required
- Willingness to be on call support engineer and work occasional overtime as required
- Willingness to work in shifts as required
EY Building a better working world
EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.
Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.
Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.
Required Experience:
Director
Employment Type
Full-Time
