Senior Services Engineer (Req ID: 2025-13)
Senior Services Engineer (Req ID: 2025-13)
Posted on :
21-06-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
21-06-2025
Job Description
Description
Company Overview:
About SS8 Networks: As a leader in Lawful and Location Intelligence SS8 helps make societies safer. Our commitment is to extract analyze and visualize the critical intelligence that gives law enforcement intelligence agencies and emergency services the real-time insights that help save lives. Our high-performance flexible and future-proof solutions also enable mobile network operators to achieve regulatory compliance with minimum disruption time and cost. SS8 is trusted by the largest government agencies communications providers and systems integrators globally.
Job Title: Senior Services Engineer
Location: Farnborough (Hampshire) Office UK
Job Description:
SS8 Networks Inc. is looking for a Senior Services Engineer with hands-on experience in installation maintenance problem management testing and documenting SS8s portfolio of infrastructure supporting Intelligence products. The role is focused on integrating the SS8 product set within telecommunication and LEA networks. The product set is deployed on Linux platforms in standalone Kubernetes or cloud environments.
The successful candidate will be required to work onsite in the Farnborough (Hampshire) office for a minimum of 3 days a week and have a valid UK driving license as this role will involve ad hoc travel to customer sites and international travel. The job will require DV security clearance to access customer systems.
Duties/Responsibilities of Position:
- Assist other Engineers with advanced troubleshooting as well as testing new installation procedures and products.
- Responsible for field installation & support of the SS8 Products
- Provide remote support to customer base
- Assist customers with upgrades of hardware and software
- Be the interface for New Product Introduction
- Help customers with equipment configuration
- Assistance in scripting automation
- Provide training on product operation one-on-one or in small groups
- Work closely with other groups to ensure successful and high customer satisfaction
- Location Lawful and Data Intelligence Products and Protocols
- Participate in customer technical assistance troubleshooting conference calls
- Manage the segregated local network infrastructure
- Self-motivated. Able to manage time and work independently
- Deploy and maintain remote connectivity to customer networks from the local support office
- Maintain and enhance customer monitoring tools
- Will be required to participate in an on-call rotation with other team members in order to provide 24x7 support to our customer base
- Ability to test troubleshoot isolate and at times provide additional information to Engineering to resolve customer product issues
- Collaborate and assist the Implementation Manager in the improvement of deployment methods and process.
- Document and provide knowledge transfer information across multiple groups within and out of SS8
Position Specific Competencies/Skills Required:
Essential:
- Technical understanding of network and IT security
- Manage process to successful conclusion
- Experience of Tier 1 Customer Service Provider networks and associated Live business critical systems
- Strong knowledge of IP protocols at packet level
- Familiar with packet capture tools i.e. Wireshark
- Strong ability to analyze log files and then follow the troubleshooting path to resolve faults
- Strong knowledge ofLinux Operating Systems (RedHat or similar variant)
- Networking fundamentals - LAN/WAN routers switches firewalls
- Excellent customer service skills
- Strong verbal and written communication skills
- Must be able to travel (including domestic and international) as needed
Desirable:
- Broad knowledge of regulatory compliance
- Some experience with scripting (Shell/Bash Python Perl or other)
- Any technical DPI or Packet Broker experience
- Experience with mobile and fixed line carrier grade voice/data services such as VoIP IMS 4G/5G data or Broadband services
- Experience with encryption protocols (IPSEC TLS)
- Familiarity with virtualization technologies (VMware KVM Docker)
- Experience with Cloud Deployments
- Experience with Kubernetes and containerized methods of deploying software
- Exposure to Network Monitoring tools
Experience and Education Requirements:
- BA/BS in technology related field (desired)
- 5 years of experience in high tech preferably in telecom and large system deployments
- Must be willing to acquire Security Clearance or already hold some form of Security Clearance.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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