Surgical Coordinator - Ophthalmology - Full benefits, 401k matching, vision perks!
Surgical Coordinator - Ophthalmology - Full benefits, 401k matching, vision perks!
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Job Description
EyeCare Partners is the nations leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision advance eye care and improve lives. Based in St. Louis Missouri over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets providing services that span the eye care continuum. For more information visit.
Job Title: Patient Educator
Reports To:Clinic Manager
Location: Troy Ohio
SUMMARY
The Patient Educator interfaces between patients who are interested in surgery and the medical technical and administrative staff. They provide in-person or virtual screenings balanced education and counseling to prospective patients regarding the benefits of surgery and their options. They discuss cost and payment options including their intraocular lens options (ATIOLs). They may also assist in maintaining relationship management systems including data entry of marketing and outcome data. Ideally patient education starts before the patient comes in for cataract or refractive surgery evaluation. This is managed by contacting the patients before their scheduled appointment via email phone or text messages and by sharing information verbally in writing or with links to short videos. Once in the office the Patient Educator meets with the patient prior to seeing the doctor usually during the time after they have undergone technician exam procedures and is waiting to see the physician.
ESSENTIAL DUTIES AND RESPONSIBILITIES
This position will require flexibility and a broad knowledge base with ability to perform any of the below tasks.
- Provides exceptional customer service during every patient encounter (in person or via phone)
- Displays a professional attitude greets patients promptly with a smile and thanks them when they leave
- Practices urgency at all times with patients time as well as doctors time and schedule and manages patient flow
- Complies with all company policies and procedures including HIPAA (Health Insurance Portability and Accountability)
- Serves as support to patients for patient education counseling and inquiries
- Serves as the liaison between patients and physicians
- Assists in the practice development of ATIOL Program
QUALIFICATIONS
- Desire to gain industry knowledge and training
- Demonstrates initiative in accomplishing practice goals
- Ability to grow adapt and accept change
- Consistently creating a positive work environment by being team-oriented and patient-focused
- Ability to interact with all levels of employees in a courteous professional manner at all times
- Reliable transportation that would allow employee to go to multiple work locations with minimal notice
- Commitment to work over 40 hours to meet the needs of the business
- Ability to work weekends when applicable
EDUCATION AND/OR EXPERIENCE
- High School diploma or GED equivalent is required
- Experience in financial counseling is preferred
- Experience working with insurance is preferred
LICENSES AND CREDENTIALS
- Minimum Required: None
SYSTEMS AND TECHNOLOGY
- Proficient in Microsoft Excel Word PowerPoint Outlook
PHYSICALREQUIREMENTS
- This role requires a variety ofphysicalactivities to effectively perform essential job functions. The position involves frequent walking (75%) sitting (50%) and standing (50%) with regular bending stooping and reaching (2550%). Employees must be able to lift carry push and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential as the role demands constant grasping writing/typing and use of technology. Visual and auditory acuityincluding color depth peripheral vision and the ability to adjust focusis required100% of the time. Occasional driving or climbing may also be necessary.
Perks:
- Full Benefits Package - Medical Vision Dental and Life Insurance
- 401k Employer Matching
- Paid Time Off and Paid Holidays
- Paid Maternity Leave
- Optical Education Reimbursement
- Competitive Base Pay
If you need assistance with this application please contact . Please do not contact the office directly only resumes submitted through this website will be considered.
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.
Required Experience:
IC
Employment Type
Full Time
