ServiceNow Business Analyst
ServiceNow Business Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
Job Family:
Digital Consulting
Travel Required:
Clearance Required:
Our professionals help our clients in the Federal Government transform business processes enhance the efficiency of operations improve transparency and performance management promote change management and comply with Federal laws and regulations. We empower our clients to identify evaluate and solve some of their most complex challenges and assist them in achieving their strategic goals and objectives to fulfill their mission.
The ServiceNow Business Analyst is responsible for leading ServiceNow projects including interacting with clients and users to identify and translate functional requirements and also collaborating with ServiceNow development teams to design develop implement and administer ServiceNow applications.
What You Will Do:
Translate complex business requirements into technical designs and solutions using ServiceNow.
Support ServiceNow projects by interacting with stakeholders to capture current state processes and paint point and design future state processes.
Maintain frequent engagement with users and stakeholders throughout all phases of the overall project and development efforts.
Collaborate closely with technical teams in their efforts to develop configure and enhance ServiceNow applications.
Stay current with ServiceNow products features and industry trends to drive innovation.
Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations.
Build functional work products such as but not limited to process maps design documents and communications.
Support functional product testing and training activities.
Create technical and functional documentation for ServiceNow solutions.
What You Will Need:
Must be able to OBTAIN and MAINTAIN a Federal or DoD SECRET security clearance; candidates must obtain approved adjudication of clearance prior to onboarding with Guidehouse.
Minimum Years of Experience: 3 years of ServiceNow or similar technology implementation experience.
Minimum Degree Required: Bachelors degree in Computer Science Engineering Business or related field.
Ability to commute to client or corporate offices within the Washington DC metropolitan area 2-3 days per week.
Agile SCRUM or SAFe certifications.
Experience with Software Development Lifecycle methodologies deliverables and controls.
Excellent verbal and written communication skills.
Knowledge of ServiceNow Modules and capabilities such as GRC SPM and ITSM as well as App Engine and Scoped Apps.
Experience with Software Development Lifecycle methodologies deliverables and controls.
Well-rounded technology consulting experience desired to include the ability to define requirements lead client meetings facilitate UAT and conduct training.
Experience working in an Agile environment.
Excellent verbal and written communication skills.
Strong analytical problem-solving skills.
Ability to work effectively in a team environment.
Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels.
Ability to self-direct prioritize and manage multiple tasks and demands.
Heightened attention to detail.
What Would Be Nice To Have:
Knowledge of the capabilities of other low-code and no-code technology platforms such as Power Apps Power Automate SharePoint UiPath Databricks Salesforce Power BI and Tableau.
Hands-on experience configuring ServiceNow solutions
General understanding of financial management aspects (i.e. financial operations financial innovation internal control risk management etc.) particularly in a federal environment.
One (1) or more ServiceNow certifications (e.g. CSA CIS CAD).
Candidates with an ACTIVE SECRET or higher-level clearance are preferred.
What We Offer:
Guidehouse offers a comprehensive total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical Rx Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend
About Guidehouse
Guidehouse is an Equal Opportunity EmployerProtected Veterans Individuals with Disabilities or any other basis protected by law ordinance or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities or to apply for a position and you require an accommodation please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @ or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse please report the matter to Guidehouses Ethics Hotline. If you want to check the validity of correspondence you have received please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicants dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
Required Experience:
IC
Employment Type
Full-Time
