Hotel Front Desk Agent
Hotel Front Desk Agent
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Job Description
Hotel:
Hot Springs Embassy Suites400 Convention BoulevardHot Springs AR 71901Hotel Front Desk AgentPart timeAtrium SPIRIT where teamwork passion and appreciation ignite service excellence
Whats in it for you
The Atrium SPIRIT is a belief in the power of Service Perseverance Inclusion Respect Innovation and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences work together to overcome challenges and are passionate about positively impacting those around us.
- Career Growth & Learning 40% of our management hires are internal promotions!
- Invest in Your Future 401(k) plan with company match.
- Comprehensive Health Coverage Medical dental and vision insurance options.
- Paid Time Off & Vacation Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
- Perks That Fit Your Life Enjoy DailyPay wellness programs tuition reimbursement and exclusive discounts on your favorite brands and services.
- Purpose & Impact Make a difference through Atriums community service and volunteer programs.
JOIN OUR HOSPITALITY DREAM TEAM AS OUR NEWEST FRONT DESK AGENT (PART TIME)
We are in the final stages of our renovation and now are looking for a guest service superstar to match our brand new look! At Embassy Suites Hotel Hot Springs we believe the first impression is everything and YOU could be the welcoming smile that kicks off an unforgettable stay.
If you are passionate about making peoples day and want to be part of something fresh and exciting wed love to meet you!
At Atrium Hospitality we want our associates to have positive experiences; and we strive to bring to life a culture that promotes six simple values that drive us to be better for our associates and our guests.
We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in registering guests the Front Desk Agent is a source of knowledge for the guest for everything about the hotel its amenities and the local area.
If you enjoy engaging with people from all over the world and making meaningful connections as well as taking steps to WOW people we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
This role plays an important part in our culture:
Service:
- Provide exceptional customer service by being engaging and taking sincere interest
- Check guests in ensuring proper credit is received special requests are noted and fulfilled and accurate information is established
- You will assist guests with sending and receiving faxes packages and mail
Perseverance:
- Help to resolve problems through recovery when things arent quite right
Inclusion:
- You will be committed to the equitable treatment of all associates and guests as well as equal access to opportunities and resources for all at every level of the organization.
Respect:
- You will value everyones contribution to the team and we will value your contribution as a key part of our success
Innovation:
- You will look for ways to become an expert on the local area being able to answer inquires pertaining to hotel services registration shopping dining and traveldirections
Teamwork:
- As needed fulfill all job responsibilities expected of Shuttle Driver and ConciergeAttendant
- Interact with hotel/resort staff in a professional manner assisting other departments with necessary information
What do we need from you to be successful in this role
- High school diploma or equivalent
- Customer service is our top priority consistently being awarded JD Powers Customer service awards. Being on our team means you have a strong desire to make an impact on other people
- This role interacts with guests and team members all day they must have excellent verbal and written communication skills and be able to communicate with an outgoing and engaging personality.
- The hotel operates off a Property Management System and the front desk agents work in that system all day long someone with the ability to pick up computer skills easily is necessary
- The front desk role is at the center of attention to all hotel guests and requires someone to be able to stand for the duration of the shift
- Hotels operate 24 hours a day 7 days a week. Our teams must be flexible with respect to working days early mornings evenings weekends and holidays.
Actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set years & depth of experience certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected Veteran status.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
