Patient Service Representative
Patient Service Representative
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Job Description
Description
- Customer Service - Treats all customers with dignity respect and courtesy at ALL times while proactively assisting customers as needed.
- Scheduling- Schedules surgery/procedures PAT appointments and 1st post-op visit with appropriate services. Communicates appointments to patients physicians and others as required. Maintains department data base as back up. Acts as liaison to facilitate communications between physicians patient/families PAT OR patient access patient accounts payors and outside customers.
- Department Responsibilities - Follows hospital and departmental rules and regulations by adhering to policies/procedures such as confidentiality code of conduct attendance and payroll policies. Maintains a safe and clean patient care area. Uses work time productively.
- Preferred 2 yrs. work experience working in a patient access fast-paced healthcare environment.
- Insurance Verification Experience
- Healthcare Scheduling Experience
- Bilingual English/Spanish Preferred
- Experience working with managed care health plans
- Excellent patient registration skills
- Excellent customer service and telephone etiquette required
- Solid knowledge of medical terminology
- Proficient computer skills; internet typing data entry
- High School Diploma (Equivalent) or Higher
About Nashville General Hospital
Nashville General Hospital (NGH) is Nashvilles original community- based hospital. Joint Commission accredited NGH readily accommodates a wide range of needs from emergency services and acute care to ancillary and ambulatory services. NGH continues to maintain its strong commitment to the healthcare needs of Nashville and Davidson County underserved while also providing care to all segments of the community.
Our benefits include:
- Medical Dental and Vision Insurance within first 31 days of employment
- Programs to reduce share of deductible and total out-of-pocket expenses
- Metro Health Incentive Program - Access to high quality healthcare without incurring out-of-pocket expenses (see NGH providers without co-pays)
- Short and Long-Term Disability - up to 60% of eligible weekly pay
- Life Insurance - Metro provides you with basic life and AD&D coverage equal to $50000 ($32500 if you are age 65 or older) at no cost to you.
- 401K Retirement Plan - eligible up to IRS max limits and includes company contribution
- Shift and Weekend Differential Pay Offered on Nights and Weekends
- Tuition Reimbursement for employee and dependents
- 12 paid holidays - any holiday worked is another holiday banked
- Flexible Spending Accounts
- Onsite Gym
- Free Parking for all employees
Join our team at Nashville General Hospital. Apply today!
We are an E-Verify employer.
For more information please click on the following links:
E-Verify Participation Poster: EnglishSpanish
E-Verify Right to Work Poster: EnglishSpanish
Required Experience:
Unclear Seniority
Employment Type
Full-Time
