We are seeking a Program Manager to join our dynamic team and support the Selling Partner Experience (SPX) organization. With millions of selling partners across over 21 countries listing their products on Amazon Marketplace their contributions are vital to realizing Amazons vision of offering the earths largest selection and the best prices.
The Selling Partner Experience org goal is to drive growth and satisfaction while reducing Amazons cost-to-serve (CtS) enabling us to provide more value to sellers through our tools and services. As a Program Manager you will play a crucial role in driving financial insights and supporting management decisions particularly in the areas that directly impacts business planning operational expenses and strategic investments across the organization.
Key job responsibilities -Support the annual OP1 planning cycle coordinating across SPX leadership to establish goals KPIs and cost savings projects -Own and manage the Infrastructure Market Rate (IMR) planning process including coordinating with various tech teams conducting cost analyses and develop ongoing tracking mechanism -Drive metric inspection and analysis for regular business reviews (WBR/QBR/OP1) providing data-driven insights on team performance and impact on SPX objectives -Develop and own the end-to-end goal management process from initial creation through ongoing inspection and benefits realization -Lead process improvement initiatives including standardization enhancing governance and optimization -Coordinate efforts across internal teams and external partners creating mechanisms that drive cross-functional collaboration
- 5 years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy end to end delivery and communicating results to senior leadership
- 2 years of driving process improvements experience - Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
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