Commercial Lines Service Team Sr. Manager - Digital
Commercial Lines Service Team Sr. Manager - Digital
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Job Description
Job Title: Commercial Lines Service Team Sr. Manager Digital
Department: Digital Service Center
About Acrisure:
Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters including Insurance Reinsurance Cyber Services Mortgage Origination and more.
Acrisure employs over 17000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation client centricity and an indomitable will to win.
Position Overview:
The Commercial Lines Service Team Leader plays a critical role in ensuring the success of the customer service operations for commercial lines within the Midwest and East Divisions. They are responsible for leading a team of account managers and support staff ensuring exceptional customer service and continuously improving processes to enhance the overall customer experience.
Key Responsibilities:
Lead all commercial lines operations aligned to the division to ensure the best client experience possible
Recruit and lead the Commercial Lines Service Team supporting transferred accounts. This involves providing guidance support and feedback to the account managers conducting regular performance evaluations and addressing any performance issues.
Oversee the day-to-day functions of the commercial lines support staff.
Responsible for ensuring that clients receive an exceptional customer service experience. This includes monitoring client interactions addressing escalated issues and implementing strategies to improve customer satisfaction.
Collaborate closely with the Divisional Commercial Lines Placement Leader to achieve department goals.
Responsible for developing a training program for new CL Account Managers and support staff and implementing a training plan.
Collaborate with Digital and Divisional leadership to execute operational initiatives that support our key performance metrics (i.e. organic growth cross-sales digital self-service placement and retention goals.
Develop implement and maintain standard operating practices to include the utilization of technology and AI agent enablement tools.
Lead monthly meetings with the Commercial P&C Service leads to review workflows procedures staffing and performance needs and report back to the Commercial Lines Practice leader.
Collaborate with HR concerning personnel management and employee relations.
This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management
Qualifications:
Requirements:
Strong organizational and time management skills along with a demonstrated attention to detail.
Superior skills in leadership employee development and employee engagement.
Professional verbal and written communication skills.
Strong ability to analyze interpret and communicate financial data and reporting.
Ability to establish credibility and develop strong relationships with internal stakeholders through ethics integrity professionalism and mutual respect.
Ability to make appropriate and timely critical business decisions.
Effective change management time management and follow-up skills
Proven record of accomplishment in leading a team in a fast-paced work environment
Proficient computer skills with agency management software systems
Travel up to 25%
Education/Experience:
Bachelors degree or higher is preferred or equitable experience
Knowledge of principles of the insurance industries with a minimum 10 years of technical commercial lines insurance experience
Property & Casualty license required
Minimum 5 years successfully leading a team
Proficient computer skills with EPIC agency management software and digital tools
Benefits & Perks:
Competitive Compensation
Industry Leading Healthcare
Savings and Investments
Charitable Giving Programs
Offering hybrid work option
Opportunities for Growth
Educational Resources
Generous time away
Acrisure is equally committed to supporting social issues. In 2021 the Company co-founded Evolution Advisors a joint venture whoseFounding Partners include Acrisure RussellWilson and Ciara and Russell Westbrook. The venturefocuses on providing greater access and more effectively distributing insurance products and financial services to minority-owned enterprises. Additionally in its home of Grand Rapids Acrisure provided $15 million to create the Acrisure Center for Innovation in Childrens Health at Helen DeVos Childrens Hospital.
For more visit or learn more here.
To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisures property and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting Acrisures Human Resources Talent Department.
Acrisure is committed to employing a diverse workforce. All applicants will be considered foremploymentwithout attention to race color religion age sex sexual orientation gender identity national origin veteran or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisures property and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisures Human Resources Talent Department.
Required Experience:
Manager
Employment Type
Full-Time
