Briefing Program Manager – Sunnyvale Executive Briefing Center (Hybrid, Sunnyvale)

As a global leader in cybersecurity CrowdStrike protects the people processes and technologies that drive modern organizations. Since 2011 our mission hasnt changed were here to stop breaches and weve redefined modern security with the worlds most advanced AI-native platform. Our customers span all industries and they count on CrowdStrike to keep their businesses running their communities safe and their lives moving forward. Were also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. Were always looking to add talented CrowdStrikers to the team who have limitless passion a relentless focus on innovation and a fanatical commitment to our customers our community and each other. Ready to join a mission that matters The future of cybersecurity starts with you.

About the Role:

As a Briefing Program Manager you will play a pivotal role in shaping the customer experience at CrowdStrikes Executive Briefing Center (EBC) in Sunnyvale. Youll collaborate closely with the Office of the CTO Sales Product AV/IT Facilities and Marketing teams to deliver tailored high-impact executive briefings that align to our customers strategic goals. From briefing intake to execution and follow-up youll be a key partner in delivering meaningful engagements that deepen relationships and accelerate pipeline.

Youll work as part of a small high-performing team supporting CrowdStrikes most strategic customer engagements. This is an onsite role based in Sunnyvale CA and requires an onsite presence during customer briefings.

Why This Role Matters:

CrowdStrikes Executive Briefing Center is more than a space its a platform for strategic conversations and lasting relationships. In this role youll help design and deliver these moments shaping how the worlds most influential companies experience CrowdStrike.

What Youll Do:

• Serve as the primary point of contact for assigned briefings partnering with the Office of the CTO and account teams to assess customer needs and objectives.

• Customize briefing agendas that align with strategic goals coordinating with internal teams to secure the right executives SMEs and content.

• Lead pre-brief planning calls provide guidance to discussion leaders and ensure all participants are prepared and aligned.

• Host and facilitate briefings delivering a polished and professional experience for customers and internal stakeholders alike.

• Review content and speaker flow offering feedback to ensure relevance consistency and impact across sessions.

• Maintain briefing systems and toolsscheduling updating agendas capturing meeting notes and tracking follow-ups in collaboration with account teams.

• Document customer feedback and insights post-briefing identifying opportunities and sharing learnings to inform future engagements and strategy.

• Support the continuous improvement of briefing experiences by partnering with your team on process enhancements templates and special projects.

• Collaborate closely with the Briefing Center Manager Briefing Coordinator and extended teams to ensure every touchpoint from physical environment to personalized moments meets the highest standards.

• Coordinate with external partners (e.g. catering gifting vendors hospitality services) to ensure consistent and high-quality delivery.

• Continuously identify opportunities to enhance the on-site customer journey through thoughtful details that surprise and delight.

• Track briefing volume attendee satisfaction and post-briefing outcomes in partnership with the broader Executive Programs team to inform continuous improvement.

What Youll Need:

Were looking for someone who thrives in a fast-paced customer-first environment and is passionate about delivering premium experiences. While you may not have deep expertise in every area below youre excited to grow and contribute meaningfully.

Minimum Qualifications:

• 57 years of experience in customer programs customer briefings executive engagement event planning sales enablement or marketing roles.

• Excellent verbal and written communication skills with a professional and engaging presence.

• Confident working with cross-functional teams and stakeholders at all levels including Sales Product Marketing and Executives.

• High attention to detail and ability to manage multiple briefings and timelines simultaneously.

• Strong organizational problem-solving and project management capabilities.

• Customer-obsessed with a passion for creating meaningful personalized experiences.

• Comfortable working cross-functionally and collaboratively with operational teammates to ensure the full customer experience from strategic agenda to environmental details is cohesive and elevated.

• BA/BS degree or equivalent relevant work experience.

• Must be based in the Sunnyvale area and available to host briefings in person.

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Benefits of Working at CrowdStrike:

• Remote-friendly and flexible work culture

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks geographic neighborhood groups and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified across the globe

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