Sales Support Associate III - Tampa Premium Outlets
Sales Support Associate III - Tampa Premium Outlets
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Job Description
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown we make beautiful things crafted to lastfor you to be yourself in.
Coach is part of the Tapestry portfolio a global house of brands committed to stretching whats possible.
A member of the Tapestry family we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. VisitOur People page to learn more about Tapestrys commitment to equity inclusion and diversity.
Sales Support Associate
Job Description
The Sales Support Associate role is an integral part of the stores overall success and efficiency; demanding direct
attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers
through friendly efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective
work supporting the flow of product from the moment of receipt through the point of sale is essential to this role.
Sample of tasks required of the role:
CASH WRAP:
- Greeting the customer with a smile and eye contact and offering your name
- Interact genuinely and naturally with the customer
- Read cues and determine customers needs
- Conduct email/name capture where permitted by law
- Maintain accuracy when operating POS
- Maintain cash wrap organization and cleanliness
- Suggest multiple addons and sell gift cards
- Maintain cash and POS media accurately and in compliance with Coach policy
- Create lasting impressions by genuinely thanking customers and providing a reason to return
- Represent Coach brand appropriately
STOCKROOM / WAREHOUSE:
- Receive shipment and transfers
- Notify Store Management when new product arrives
- Scan cartons/transfers verifying store information is correct
- Communicate all discrepancies to Store Management
- Process shipment/transfers according to Coach standards and timeframes
- Organize and clean stock room daily; including offsite/remote warehouse as applicable
- Shift/organize product in the stockroom; react to sell-through and make room for new product
- Manage stock levels/product ownership in back-of-house and sales floor
- Prepare and conduct regular cycle counts as directed
- Participate in store physical inventory counts as scheduled
- Maintain Company Loss Prevention standards
SALES FLOOR:
- Regularly analyze the sales floor to assess replenishment needs
- Replenish sales floor/assigned zone
- React to sell through and execute visual merchandising needs.
- Support sales floor activities as directed
- Effectively communicate information pertaining to price points features/benefits color and stock availability to multiple customers
- Respond to customer requests confidently; partner with the sales team or Store Management when needed
- Upkeep housekeeping standards
Additional Requirements
Experience:1- 3 years of previous retail experience (cashier/stock experience sales etc.) preferably in a luxury
retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.
Education:High school diploma or equivalent; college degree preferred.
Technical:Knowledge of cash register systems basic computer skills (including the ability to use iPad/laptop
Mobile POS and Internet) utilize walkie-talkie understand and read price and product release sheets.
Physical:Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to
maneuver the sales floor sales shelves and stock room; climbing bending and kneeling are required. Ability to
frequently lift and carry up to 25 pounds and at times lift and carry product/cartons up to 50 pounds to process
product shipment/transfers.
Schedule:Ability to meet Coach Scheduling & Availability Expectations including ability to work a flexible
schedule including nights weekends holidays high retail traffic and sales days (including but not limited to the
day after Thanksgiving Memorial Day Christmas Eve Mothers Day etc.).
Note:This document serves only as a sample of job duties and responsibilities and does not include an exhaustive
list of all performance requirements.
Tapestry Inc. the parent company of the Coach brand is an equal opportunity and affirmative action employer and we
pride ourselves on hiring and developing the best people. All employment decisions (including recruitment hiring
promotion compensation transfer training discipline and termination) are based on the applicants or employees
qualifications as they relate to the requirements of the position under consideration. These decisions are made
without regard to age sex sexual orientation gender identity or expression genetic characteristics race color
creed religion ethnicity national origin alienage citizenship disability marital status military status pregnancy
or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at .
Our Competencies for All Employees
- Courage: Doesnt hold back anything that needs to be said; provides current direct complete and actionable positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
- Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isnt upset when things are up in the air; doesnt have to finish things before moving on; can comfortably handle risk and uncertainty.
- Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
- Interpersonal Savvy: Relates well to all kinds of people up down and sideways inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Our Competencies for All People Managers
- Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
- Developing Direct Reports and Others:Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each persons career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
- Building Effective Teams: Blends people into teams when needed; creates strong moraleand spirit in theirteam; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment hiring promotion compensation transfer training discipline and termination) are based on the applicants or employees qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age sex sexual orientation gender identity genetic characteristics race color creed religion ethnicity national origin alienage citizenship disability marital status military status pregnancy or any other legally-recognized protected basis prohibited by applicable law.
Americans with Disabilities Act (ADA)
Tapestry Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process please contact Tapestry People Services at 1- or
Visit Coach at .
Work Setup
BASE PAY RANGE $15.00 TO $16.25 Hourly
General Description of All Benefits: Our company offers a number of benefits to eligible employees including health benefits (medical dental vision) life insurance and disability insurance. Eligible employees are also able to enroll in our companys 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits Click Here - U.S Store Compensation & Benefits
General Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation.
Required Experience:
IC
Employment Type
Hourly
