Center Manager

The Opportunity

The Center Manager oversees all center operations and serves as the main liaison with corporate to ensure compliance and drive continuous improvement.

Reports to: Associate Director of Operations (ADO)

Direct Reports: All center positions except quality personnel

The Role

• Oversee center operations including achieving production goals monitoring net yields and implementing improvement plans.
• Improve donor retention and flow by analyzing trends and implementing corrective strategies to enhance the donor experience.
• Ensure compliance with all Company SOPs and applicable federal state and local regulations.
• Lead financial management activities including annual budget planning achieving monthly financial goals and overseeing accurate cash handling and reporting.
• Escalate quality concerns to the Associate Director of Operations.
• Analyze performance data to improve quality efficiency and profitability and implement corrective action plans.
• Support audit processes by addressing findings with action plans and maintaining a state of constant inspection readiness.
• Enforce health safety and environmental (HSE) policies and OSHA requirements while ensuring all team members are trained on safety practices.
• Lead HR functions including recruitment training development performance management and terminations while minimizing turnover and adhering to policy.
• Manage local marketing and advertising activities to ensure understanding of promotional goals.
• Represent the center in the local community and with local partners vendors and media outlets.
• Safeguard the confidentiality of all employees donor and center information.

KEY DELIVERABLES:

• Reduce operational waste losses and variability by implementing lean practices.
• Enhance digital and operational capabilities aligned with CSLs roadmap.
• Foster a world-class environment for employees donors and communities.
• Ensure safety through rigorous quality control donor screening and safety audits.

Your skills and experience

Education

• Bachelors Degree preferred OR Equivalent combination of education and professional work experience (minimum 4 years) required.

Experience

• Minimum of 2 years of experience in a management role responsible for overseeing the activities of others required.

Additional Requirements

• Knowledge of industry regulations and compliance practices
• Proficiency in English (written and verbal)

Physical and Mental Requirements

• Reach bend kneel and use fine motor skills to lift up to 25 lbs.
• Standing and walking required up to 100% of the time.
• Occasional overnight travel (up to 10%).
• Exposure to bloodborne pathogens hazardous chemicals and extreme temperatures.

#LI-Onsite

Our Benefits

CSL offers the following benefits for this full-time position: Options for health care benefits including choices of plans for medical dental and vision prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSLs 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations illness and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit CSLPlasma

CSL Plasma is one of the worlds largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma.

We want CSL to reflect the world around us

At CSL Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy we are able to better understand and connect with our patients and donors foster strong relationships with our stakeholders and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging CSL.

Do work that matters at CSL Plasma!