Segment Manager, Money Core Experiences
Segment Manager, Money Core Experiences
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The role:
Join SoFi Money one of the fastest growing businesses within SoFi. The Segment Manager for Core Experiences will have end-to-end responsibility for increasing engagement and satisfaction with our Checking & Savings product. This includes improving Net Promoter Score (NPS) reducing complaints increasing engagement within the app and driving adoption of other products within SoFi. This individual will interface with a cross-functional team of Marketing Product Engineering Design Operations and Compliance counterparts and have regular exposure to senior leaders at SoFi. The ideal candidate will be a structured thinker who is willing to dive deep into problems map out member journeys and work effectively with others to drive change.
What youll do:
- Own the end-to-end responsibility for enhancing engagement and satisfaction with the Checking & Savings product
- Analyze customer feedback and complaints to develop actionable plans for reducing issues and improving the overall member experience
- Drive improvements in Net Promoter Score (NPS) by identifying pain points and implementing targeted solutions
- Map detailed member journeys to uncover opportunities for improvement and innovation across touchpoints
- Lead initiatives to drive adoption of complementary products such as credit cards loans and investment services.
- Partner closely with cross-functional teamsincluding Marketing Product Engineering Design Operations and Complianceto align goals and deliver seamless member experiences
- Lead regular data-driven reviews to measure impact identify trends and iterate on strategies to maximize satisfaction and engagement
- Communicate progress insights and recommendations clearly to senior leadership and stakeholders
- Foster a culture of collaboration structured problem solving and continuous improvement within and across teams
What youll need:
- Overall 5-8 years of consumer banking and/or payment business experience
- Bachelors degree in Business Finance or a related field; MBA preferred.
- Strong strategic thinking and analytical skills with the ability to translate insights into actionable plans.
- Ability to drive timely desired outcomes working collaboratively with various functional stakeholders
- Ability to work across multiple lines of business and effectively prioritize tasks. Ability to deal with ambiguity and competing objectives in a fast-paced environment.
- Excellent verbal and written communication skills with the ability to effectively communicate with all levels of the organization
Required Experience:
Manager
Employment Type
Full Time
