Director of Training and Quality - The Diplomat Beach Resort
Director of Training and Quality - The Diplomat Beach Resort
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Job Description
EOE/AA/Disabled/Veterans
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
#LI-LV1
The stunning Diplomat Resort Hollywood is seeking an organized dynamicDirector of Training and Quality to lead the transition to the Signia Brand. Signia by Hilton hotel infuses sophistication into every stay offering the worlds best meetings and events a vibrant atmosphere exceptional amenities and personalized service catered to the needs of todays global traveler all at the edge of the Atlantic Ocean. The Diplomat Resort Hollywood is seeking someone who is guest and service focused with solid relationship building and problem-solving skills. A collaborative approach along with the ability to cultivate a positive culture and union experience will round out our ideal candidate.
The Diplomat Resort Hollywood boasts 1000 rooms and 200000 square feet of space. It is ideally situated on the golden sand beaches of Hollywood Florida this impressive hotel offers the ideal retreat. Every day at our distinctively unique resort is memorable. Whatever your pleasure there is plenty to do at and around our stunning beach resort. Relax in a poolside cabana by our one-of-a-kind infinity-edge pool featuring a porthole with two waterfalls overflowing into a 240-foot lagoon pool. Play golf just a mile away on an 18-hole championship course featuring 6800 yards on a par 72 for a challenging game or play a set on one of ten tennis courts located there. The resorts luxurious full-service spa showcases scenic ocean views. Adjacent to the spa is a two-story 24-hour fitness center.
A Director of Training and Quality is responsible for directing and administering the training and professional development function in the hotels continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing
As a Director of Training and Quality you would be responsible for directing and administering the training and professional development function in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:
- Oversee and administer all training and professional development functions to include but not limited to creating and/or developing course content facilitating and/or conducting training sessions/workshops planning and implementing corporate and hotel training initiatives conducting needs assessments measuring training effectiveness and ensuring on-the-job application of service leadership specialty and department-specific training initiatives.
- Plan and conduct meetings with department managers property trainers and team members to review performance trends to develop appropriate action plans and to provide appropriate recognition.
- Monitor all departmental training programs and assist departmental trainers in conducting pre-shift audits executing job skills checklists and utilizing brand service toolkit training.
- Track input maintain and audit all individual team member training records to ensure full compliance with established corporate standards.
- Develop an annual training calendar and compile periodic reports (i.e. monthly quarterly etc.) of training activity.
- Assist with Human Resources functions as needed
Required Experience:
Director
Employment Type
Full-Time
