Communications Center Specialist - Shoreview, MN
Communications Center Specialist - Shoreview, MN
Posted on :
20-06-2025
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1 Vacancy
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Job Description
Communications Center Specialist Shoreview MN
Who Are We: Life Link III is a premier nationally recognized air medical transport company known for our clinical excellence superior aviation program and reliable response in providing care to critically ill or injured patients. Our priority is to give every patient their best chance for the best possible outcome. We do this work while living out our core values of safety customer focus excellence integrity innovation and collaboration.
Position Summary: At Life Link III our Communications Center Specialists are the vital link that keeps our lifesaving operations running smoothly. With a focus on customer service safety and excellence youll play an essential role in ensuring every air medical transport is coordinated with precision care and safety.
This position is scheduled for nights (6pm-6am). All positions are 12-hour shifts.
As a Communications Center Specialist youll:
- Serve as the front line for all incoming calls radio transmissions and digital notifications
- Operate in a fast-paced environment to coordinate patient transport requests
- Collaborate with our pilots medical teams aircraft mechanics and administration to ensure safe and effective transport operations
- Be a critical contributor to Life Link IIIs mission of providing safe timely and professional air medical transport.
At Life Link III our Communications Center Specialist are critical contributors to Life Link IIIs mission to provide safe timely and professional air medical transport.
Position Highlights:
- Receives all incoming telephone and radio requests for service
- Activates all Life Link III aircrafts
- Maintains communication and tracking of Life Link III aircrafts
- Maintains communication with requesting facilities and agencies
- Coordinates pre-planned medical transport requests
- Maintains accurate electronic records of aircraft maintenance and flight personnel
- Participates in committees public relations functions and educational opportunities
- Monitors multiple sources to ensure transport crew and patient safety
- Maintains a positive working relationship with internal and external customers through the entirety of the patient transport process
- Maintains a high standard of performance with unwavering commitment to quality and operational practices
- Prioritizes the well-being of patients and customers by ensuring process efficiency organizational effectiveness and personal accountability
What We Are Looking For:
- High school diploma or equivalent
- Demonstrate a strong commitment to customer service and satisfaction
- Excellent written and verbal skills
- Computer literate with the ability to learn and adapt to new software programs
- Ability to type 35 words per minute
- General geographic knowledge and map reading skills
Preferred Experience:
- EMS air medical communication and/or 911 communication center experience
- 2 years of experience in a health care environment
- Knowledge of aviation and medical terminology
- Licensure: EMT EMD POST certification or equivalent education or experience
- Two-year degree in related field
What We Offer:
- Starting salary range - $30.91 - $34.30 based on 3 to 7 years of experience
- Nights and weekend shift differentials of $1.25 - $1.50
- Insurance starting the first of the month after date of hire:
- Medical Insurance through Health Partners
- Dental Insurance through Health Partners
- Vision Insurance through VSP
- Flexible Spending Account
- Health Savings (HSA) on qualified plans plus an employer match
- Employer Matching Retirement Plan with no vesting schedule
- Competitive Paid Time Off to foster a work/life balance
- Life and AD&D insurance
- Short- and Long-Term Disability Insurance
- Critical Illness insurance
- Accident insurance
- Annual Professional Development Fund
Where We Are Located:This opportunity will work out of Life Link IIIs administrative offices in Shoreview MN.
Physical Demands:
- Sitting for extended periods of time
- Standing or walking for extended periods of time
- Alternating sitting and standing at will
- Lifting and Carrying objects
- Pushing and/or Pulling
- Reaching Overhead
- Reaching at or below shoulder level
- Keyboard typing
- Writing
- Kneeling
- Bending
- Climbing Stairs
Mental Demands:
- Professional Communication
- High Stress/High Acuity Tasks
- Organization
- Prioritization
- Task Management
- Maintain Confidentiality
- Positive Attitude/ Respectful Personality
- Integrity
Compliance/HIPAA:Must perform work in the manner prescribed by documented work process in order to ensure compliance with all rules and regulations accreditation standards and laws that apply specifically work processes that involve billing practices for avoiding activities that constitute fraud and abuse.
Employment Status Requirements: Life Link III does not sponsor employment visas of any kind. As a pre-condition of employment all applicants must be authorized to work in the United States.
Life Link III is committed to creating an inclusive workplace where all individuals are treated with respect and dignity. We are an Equal Employment Opportunity (EEO) employer and believe in providing equal employment opportunities to all employees and applicants without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information veteran status marital or family status status with regard to public assistance or any other characteristic protected by federal state or local laws.
Our commitment to an equitable workplace extends to all aspects of employment including recruitment hiring promotions transfers training working conditions compensation benefits and termination. We are dedicated to maintaining a workplace that is free of discrimination harassment and retaliation and where all individuals can thrive professionally.
If you require any accommodations to apply or participate in our hiring process please contact Life Link III human resources.
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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