Consumer Lending Experience Owner

Location:

The Lending Innovation team is helping to evolve lending at Key by advancing technology and process. For this to be successful the Consumer Lending Experience Owner plays a critical role in the influence implementation and success of the technologies (new and existing) and processes (new and existing) that are the cornerstone of lending.

Specifically this includes collaborating with the Consumer Lending Strategy Team Innovation team KTOS teams (both development and within the CLC) to incrementally deliver a technology and process roadmap to apply continuous improvement methodologies to make data-driven decisions and utilize project management disciplines in support of the relaunch of consumer lending at Key.

The Consumer Lending Experience Owner is also a member of the Lending Innovation leadership team and as such is expected to be a culture carrier across the team.

Responsibilities

Translate product strategy and lending KPIs into an actionable technology and process roadmap

Perform an assessment of current-state technology and operational processes including process mapping and documentation to identify improvement opportunity recommendations

Collaborate and partner with KTOS teammates through delivery of a dynamic but incremental lending roadmap

Deliver outcomes advancing the roadmap including new ways-of-working technology deliverables and a backlog in support of both

Work both independently and collaboratively on understanding challenges and arriving at solutions

Execute iteratively leveraging a test-and-learn approach to identify product risks and deliver value quickly

Facilitate change-management and quality-improvement initiatives with the goal of standardized and consistent quality and organizational effectiveness in partnership with the Lending Business Performance CLC and sales team.

Embrace and role model Innovation leadership principles including agile methodologies continuous improvement and growth mindset respect empowerment and enablement of teammates

Provide thought leadership and culture leadership as a member of the Innovation leadership team

Preferred Experience

Bachelors Degree or equivalent work experience

5 years of experience managing multiple products and/or projects at a time

5 years of experience working in lending or equivalent demonstration of lending proficiency

2 years of experience working with technology teams

5 years of experience in highly regulated industries collaborating with risk & compliance partners

Strong skills in analysis reporting data gathering and interpretation

Strong communication skills to foster a common understanding of strategic and tactical goals with an attention to detail and work out loud philosophy to foster collaboration and buy-in.

o Story-telling through roadmaps process mapping experience

Strong problem-solving ability; uses rigorous logic and methods to find the right answers and extract strategic insights from large data sets

Passion for leading and developing people creating followership and advancing Keys culture

Passion for the customer experience and acting as a change agent

Demonstrated horizontal collaboration across multiple stakeholders to maintain strong relationships including coordinating multiple resources to support strategy/program development

Strong experience in developing tailored strategies based on customer needs preferences and practices

Digital Product Experience/CSPO a plus

Continuous improvement and/or Lean Six Sigma experience a plus

Competencies/Skills

Execution Leadership: Proven ability to lead execution in a high-quality way with a focus on Prioritization Committed Leadership Building an Accountable Team being Action Oriented Transparent and driving for Continuous Improvement.

Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future-oriented; can articulate credible visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.

Client Focus: Is dedicated to meeting the expectations and requirements of internal and external clients; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with and gains their trust and respect.

Business Acumen: Knows how businesses work; knowledgeable in current and possible future policies practices trends and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.

Interpersonal Savvy: Relates well to all kinds of people up down and sideways inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isnt upset when things are up in the air; doesnt have to finish things before moving on; can comfortably handle risk and uncertainty.

Drives for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented with a relentless focus on execution; steadfastly pushes self and others for results.

Presentation Skills: Is effective in variety of formal presentation settings e.g. one-on-one small and large groups with peers direct reports and bosses; is effective both inside and outside the organization on both ordinary and controversial topics; commands attention and can manage group process during presentations; can change tactics midstream when original approach is not working.

Consistent demonstration of Keys established leadership competencies.

Location

* Hybrid - some onsite either in Buffalo NY or Cleveland OH

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.