Program Assistant (CS25-270)
Program Assistant (CS25-270)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 38000 - 42000
1 Vacancy
Job Description
Description
Overview:
Do you have the people skills of a customer service superstar the heart of a student advocate and the ability to make even the FAFSA seem friendly Then SIUE wants YOU to be our next Program Assistant (CS25-270) in Student Financial Aid! We have three openings!
Were looking for someone who can field phone calls like a champ smooth out stressful situations and connect students and families to the resources they need to succeed.
What You Will Do:Telecommunications Titan: Youre the first voice many students and parents hearso youll listen empathize and guide them with confidence and care.
Need Identifier Extraordinaire: Not every caller knows what they needbut youll figure it out and connect them with the right people or tools. Youre basically a human compass.
Master of Calm: De-escalate concerns with professionalism patience and a positive attitude. (Bonus points if you can make someone smile while talking about tuition.)
Appeals Advisor: Offer clear compassionate guidance on financial aid appealsbecause sometimes students just need someone in their corner.
Student Success Sleuth: Use your judgment to refer students to support services that can help keep them on track and enrolled.
Feedback Facilitator: Help us get better every day. Share insights with the Assistant Director to shape our client satisfaction efforts and student service strategy.
Climate Checker: Keep a pulse on student feedback and campus vibes so we can communicate more clearly support more effectively and keep students informed and empowered.
At SIUE were here for students from day one to graduationand beyond. As a Program Assistant youll be the friendly face (or voice) behind the scenes helping students stay informed feel supported and keep moving forward.
Sound like your kind of gig
Apply now and become part of a team thats making financial aid feel a little more humanand a whole lot more helpful.Minimum Acceptable Qualifications
-Bachelors degree
Preferred Qualifications:
-1 years of experience in a customer support environment demonstrating strong outreach and conflict-resolution skills
-Proficiency in ERP Software: Particularly Ellucian Banner to manage academic processes efficientlyExcellent Communication Skills: Strong verbal and written communication skills with a professional demeanor and the ability to clearly convey information and resolve issues. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment meeting quality standards for services and evaluation of customer satisfaction. Ability to communicate information and ideas in speaking so others will understand. Ability to listen to and understand information and ideas presented through spoken words and sentences. Skill in oral and written communication. Ability to work effectively with staff the public and outside constituency groups. Ability to utilize various computer software packages. Ability to work independently and exercise judgment in order to be able to analyze and investigate a variety of questions or problems. Supplemental Information
Civil Service Information:Civil Service Application - FAQs
Application Instructions:How to Apply - Step by StepIllinois Residency Requirement:Pursuant to the State Universities Civil Service System out-of-state candidates must establish Illinois residency within 180 calendar days of the start date for this position.
Illinois residency requires proof of a valid Illinois Drivers License or state of Illinois ID Card. Failure to produce the required documentation within 180 calendar days is grounds for immediate separation.
Classification: State Universities Civil Service System Classification Number:5001 SUCSS Classification Title. For more information on Civil Service classifications please visit the State Universities Civil Service System website at: who qualify for preference must provide proof of eligibility within ten (10) working days of submitting an application. The required proof of eligibility includes at a minimum a copy of the veterans DD214/DD215 form (Department of Defense) NGB22 form (National Guard) or Discharge Orders or DD256 Discharge Certificate (Reserves). For help in determining the appropriate proof of eligibility to submit please refer to theGuide for Veteran Document Verification.
Pre-Employment Screening:External candidates receiving a job offer must undergo pre-employment screening including a criminal background check. For safety sensitive positions a drug screen will also be required.
Work Authorization Information:This position does not offer work authorization sponsorship. International students at SIUE on F-1 or J-1 visas are not eligible for full-time or part-time civil service positions with permanent status. F-1 and J-1 visa holders must be enrolled full-time and can only apply for temporary part-time roles working 20 hours or less per week during spring and fall semesters such as student worker positions assistantships and civil service extra help roles. SIUE is a state university and its important to highlight that benefits from state-sponsored plans may not be accessible to individuals on F1 or J1 visas.
Accommodation:If you are unable to utilize our online application system and need to request an accommodation please reach out to us at or via email at:
EEO Statement
Southern Illinois University Edwardsville is an equal opportunity employer and thus prohibits discrimination against employees applicants for employment and students on the basis of age color disability marital status national origin race religion sex sexual orientation or veterans status.
We value your interest and look forward to reviewing your application. For questions or more information please email.
Employment Type
Full-Time
