Benefit and Eligibility Worker (Human Services Specialist 3)
Benefit and Eligibility Worker (Human Services Specialist 3)
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Job Description
Initial Posting Date:
06/18/2025Application Deadline:
07/02/2025Agency:
Department of Human ServicesSalary Range:
$4023 - $5575Position Type:
EmployeePosition Title:
Benefit and Eligibility Worker (Human Services Specialist 3)Job Description:
The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by ourEquity North Starand our vision for a positiveRiSE organizational culturethat advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups women individuals with disabilities veterans LGBTQIA2S community members and others to help us achieve our vision of a diverse and inclusive community.
Are you fluent in English and Spanish Our diverse communities benefit from bilingual support. While not a requirement preference will be given to candidates who possess this valuable skill.
Opportunity awaits! Imagine being a guiding light for those in need. You have an opportunity to embrace diversity equity inclusion and respect as you build trust during difficult moments. Make a difference in peoples lives while nurturing your career.
Summary of Duties
As a Benefit & Eligibility Worker you will:
Perform eligibility determinations redeterminations and periodic reviews.
Conduct interviews with applicants applying for benefits.
Communicate eligibility decisions to applicants.
Provide person-centered services with a trauma-informed approach to identify needs.
Be responsible for accurate and timely eligibility determinations across the state.
Create a work environment where everyone feels welcomed appreciated and valued.
Participate in professional development opportunities and ongoing education of cultural awareness.
Minimum Qualifications
Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients and interpreting and applying the policies rules and guidelines applicable to the clients situation.
An equivalent combination of education training and experience relative to the class concept.
Essential Attributes
We are looking for candidates with:
Experience explaining complex information like policies rules or decisions clearly to different audiences both verbally and in writing.
Experience building professional relationships that show consistent efforts to promote trust inclusion and respect demonstrated through specific actions or outcomes.
Experience understanding and correctly using complex laws rules or policies in a variety of situations.
Experience managing time staying organized and setting priorities to deliver work that meets required outcomes and expectations.
Experience conducting work that requires attention to detail particularly with data entry and reviewing documents.
Experience completing work that involves reviewing data or written materials with accuracy and clear task understanding.
Experience delivering customer service that is person-centered and trauma-informed while supporting a high volume of diverse individuals with active listening and compassion.
Preference will be given to candidates that are bilingual in Spanish and English.
Working Conditions
Your work schedule will be Monday Friday and one of the following:
7:50 a.m. 4:50 p.m. PST
8 a.m. 5 p.m. PST
8:05 . 5:05 p.m. PST
This is an in-person position and duties will be conducted in an office or community setting.
Occasional travel is required attending meetings and trainings and for conducting community work.
Occasional compensated overtime may be required including evening and weekend work.
You will communicate with Oregon residents frequently over the phone and in-person.
May work with individuals experiencing trauma or crisis. Some individuals may have challenges managing their emotions.
May encounter situations requiring quick decision-making to ensure the safety of oneself or others.
Attention all candidates!
Application materials are screened for minimum qualifications and essential attributes to determine if you advance in the selection process. Clearly describe how you meet these requirements in your application materials.
Your application materials are used to determine your starting salary range. Please ensure that all education and experience you would like considered is included in your application materials.
Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application. You can attach multiple files in this area at once.
Artificial Intelligence (AI) Usage: The use of outside resources such as Artificial Intelligence software during applicant skill assessments examinations and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
Background Checks and Requirements
If selected as a finalist we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire you will be required to complete the US Department of Homeland Securitys I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
A valid drivers license and acceptable driving record are required for this position.
Benefits
ODHS Employee Resource Group communities that promote shared learning.
Cost of Living Adjustments.
Annual salary increases (until you reach the top of the listed salary range).
Amazing benefits package.
Possible eligibility for the Public Service Loan Forgiveness Program.
Employment Preference
Veterans preference
General Information
This is a permanent full-time position and is represented by the Service Employees International Union (SEIU).
This recruitment may be used to fill future vacancies in the same classification.
Contact Information
Please contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA) and application or Job-specific questions.
Please include the job requisition number: REQ-182547.
Recruiter: Amanda Alvarado.
Email:
Phone (call or text): .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
