Senior Site Reliability Engineer - Federal - 2nd Shift
Senior Site Reliability Engineer - Federal - 2nd Shift
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1 Vacancy
Job Description
Please Note: This position will include supporting our US Public Sector customers.
This position requires passing a ServiceNow background screening USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements only US citizens US naturalized citizens or US Permanent Residents holding a green card will be considered.
The ServiceNow SRE team is a group of highly technical engineers who are tasked with maintaining and developing the reliability scalability and performance of the ServiceNow cloud infrastructure.
Our SREs are empowered to drive technical resolutions across the technology stack from hardware through to application and all stops in between. They are also tasked with driving forward the operability of the platform to drive down the number of incidents and to reduce MTTR.
To accomplish this our SREs combine software development networking and systems engineering expertise with a strong desire to be challenged by problems of scale and complexity and to make services better for our customers.
What you get to do in this role:
As a Federal SRE you will help deliver 24x7 support for our Government Cloud infrastructure. This is a 2nd shift position and has a 10-hour 4-day work week Wednesday - Saturday with working shift hours from 3 p.m. - 1 a.m. PT.
At ServiceNow our SREs are empowered to drive technical resolutions across the technology stack from hardware through to application and all stops in between. They are also tasked with driving forward the operability of the platform to drive down the number of incidents and to reduce MTTR.
To accomplish this the team combines software development networking and systems engineering expertise with a strong desire to be challenged by problems of scale and complexity and to make services better for our customers.
Do you:
- Have a passion for DevOps Automation and Scripting
- Know Linux systems in depth
- Have software development background
- Understand Observability and Monitoring
- Have Experience with Cloud technologies Azure AWS
- Write code to automate repetitive tasks
- Smile when you troubleshoot and solve an issue in London from your laptop in San Diego
- Have years of experience accumulated in roles like IT Operations Software Development or Systems Engineering
Want to know more about us
Now that we have set the pace keep reading if you want to understand more about ServiceNow as a company and the SRE role.
As an Engineer on the SRE team you will:
- Provide relief and sustainable resolution to issues within our infrastructure.
- Use your experience in software development systems engineering and networking to proactively prevent repeatable issues.
- Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design.
- Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions.
- Drive monitoring and automation initiatives
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
- Typically requires a minimum of 5 years of related experience with a Bachelors degree; or 3 years and a Masters degree; or a PhD without experience; or equivalent work experience.
- 4 years experience with deep knowledge of Linux systems
- 4 years experience scripting automation at the enterprise level in various languages; we normally prefer Python JavaScript
- Expert level database skills in administration troubleshooting and performance tuning (MySQL MariaDB PostgreSQL)
- Expertise in Observability and Monitoring of applications services and networks at scale
- Experience with Cloud technologies preferably Azure
- Senior level networking skills IP addressing and routing
- Team-first attitude and an uncompromising attention to detail
- Excellent collaboration and communication skills
- Ability to work in shifts that cover one weekend day
- Experience developing on the ServiceNow Platform is a bonus
GCS-25
For positions in this location we offer a base pay of $126700 - $215400 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
