IT Support Specialist I

Title: IT Support Specialist I

Salary Range: $37944.00 - $45516.00

Contract Term Length:12 Months

Standard Hours:37.50

Work Location:On-Site

FLSA Status: Non-Exempt

College: Jefferson Community & Technical College

Campus Location: Jefferson Community College

Department: Technology Solutiions

Total Rewards

Jefferson Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence innovation and creativity including:

• Exceptional health care vision dental coverage for you and your family
• Tuition reimbursement/waiver for you your spouse and dependents
• 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
• Vacation/Sick Time
• Work-Life Balance
• 9.5 Paid Holidays
• 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
• Employee Assistance Program

Job Summary

The Technology Solutions Department of Jefferson Community and Technical College has an opening for an IT Support Specialist to provide technical assistance and troubleshooting for hardware software and network-related issues.

Job Duties:

The IT Support Specialist provides technical assistance and support for desktops laptops mobile devices and related peripherals to ensure smooth and efficient technology operations. This role requires troubleshooting hardware and software issues assisting users with technical problems and maintaining systems to support organizational needs. The ideal candidate will have strong problem-solving skills excellent customer service abilities and a commitment to delivering reliable IT support in a higher education environment.
This position will primarily be at the Downtown campus but will be work on other campuses as needed.
Key Responsibilities:
Provide technical support for college managed or owned desktops laptops mobile devices and peripherals
Troubleshoot hardware and software issues resolving problems in a timely manner
Assist users with account access software installations and system configurations
Maintain and update documentation for IT processes and troubleshooting steps
Collaborate with other IT team members to implement solutions and improvements
Assist with college events basic network installations and troubleshooting
Organize Technology Solutions supplies and storage areas on the Downtown campus
Support audiovisual equipment and classroom technology as needed

Minimum Qualifications:

Associates degree in Information Technology or related field
Minimum of two years of experience in IT support
Strong knowledge of Windows and macOS operating systems
Familiarity with mobile device management and troubleshooting
Excellent communication and customer service skills

Preferred Qualifications:

Bachelors degree in Information Technology or related field
Four years of experience in IT support preferably in higher education
CompTIA A
CompTIA Network
Experience with ticketing systems and IT service management tools
Knowledge of networking fundamentals and security best practices

Additional Skills Requested:

Required Knowledge Skills and Abilities:
Microsoft operating systems
Microsoft Active Directory
Physical layer networking (low voltage cable termination and pulling)
Audio visual equipment (Projectors TVs and sound systems)


Physical Requirements:
X Moderate: Regularly involves lifting bending or other physical exertions often exposed to disagreeable environmental elements

Employee Rights -Employee Polygraph Protection Act

Equal Opportunity Employer -The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.