work from home ( married telecaller)
work from home ( married telecaller)
Posted on :
20-06-2025
Employer Active
1 Vacancy
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Job Description
This is a remote position.
Telecaller also known as a telemarketer or phone sales representative is responsible for communicating with potential and existing customers over the phone to promote products or services generate leads and provide customer support. They handle both inbound and outbound calls address customer inquiries resolve complaints and maintain accurate call records.
Heres a more detailed breakdown of the responsibilities:
Key Responsibilities:
Outbound Calling:
Making calls to potential customers to introduce products or services explain their benefits and persuade them to make a purchase or schedule a consultation.
Inbound Handling:
Answering incoming calls from customers addressing their questions and concerns and providing solutions or support.
Lead Generation:
Identifying and qualifying potential customers through phone conversations.
Sales Closing:
Persuading customers to make a purchase or commit to a service sometimes by booking appointments for field sales teams.
Customer Relationship Management:
Building and maintaining positive relationships with customers following up on leads and ensuring customer satisfaction.
Record Keeping:
Maintaining accurate records of customer interactions call details and sales progress in a database or CRM system.
Product Knowledge:
Staying up-to-date on product features benefits and pricing to effectively communicate with customers.
Performance Monitoring:
Meeting or exceeding sales targets and contributing to team performance.
Problem Solving:
Addressing customer complaints resolving issues and escalating complex problems to the appropriate team members.
Communication and Persuasion:
Effectively communicating with customers using strong verbal communication and persuasive skills to achieve desired outcomes.
Documentation:
Maintaining records of calls and sales.
Skills and Qualifications:
Communication Skills: Excellent verbal communication and listening skills are essential.
Persuasion and Sales Skills: Ability to influence customers and close sales.
Interpersonal Skills: Building rapport and maintaining positive relationships with customers.
Problem-Solving Skills: Identifying and resolving customer issues effectively.
Computer Literacy: Basic computer skills for using CRM systems and other relevant software.
Product Knowledge: Understanding the products or services being offered.
Time Management: Effectively managing time and call volume.
Sales Targets: Meeting or exceeding sales targets.
Adaptability: Adjusting communication style and approach based on customer needs and situations.
meeting with clients virtually or during sales visits. demonstrating and presenting products. establishing new business. maintaining accurate records. attending trade exhibitions, conferences and meetings. reviewing sales performance. negotiating contracts and packages.
Education
Graduation
Employment Type
Full Time
Key Skills
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