Customer Success Associate
Customer Success Associate
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Job Description
Were looking for a proactive and customer-focused Customer Success Associate to join our team. You will be responsible for ensuring our customers achieve success with Propras products and services driving product adoption and ensuring that our solutions provide maximum value.
Areas of Focus
Build and maintain strong long-lasting customer relationships through regular check-ins providing guidance and addressing concerns.
Provide exceptional customer support and timely case resolution.
Lead and support customers through the onboarding process ensuring they are fully trained and set up to achieve quick wins.
Track and report on key metrics such as customer satisfaction retention rates and platform adoption.
Document unexpected bugs and work with the tech team to test and communicate fixes.
Contribute to and maintain Propras resource hub for customer support and platform documentation.
Act as the voice of the customer within the company collaborating with Product Sales and Marketing to meet customer needs.
Identify opportunities for upselling and cross-selling additional services ensuring customers derive maximum value from the platform.
Qualifications :
Prior experience in customer success or a related field preferably in a B2B SaaS environment.
Proven ability to manage customer relationships and ensure satisfaction.
Familiarity with property management financial services operations or bookkeeping solutions is a plus.
Experience with customer success software and CRM tools (eg. HubSpot Intercom) is a plus.
Experience writing help center articles video tutorials product documentation or internal SOPs.
Ability to think outside the box and develop creative solutions to customer challenges leveraging available resources and collaboration to find the best outcomes.
Empathy and strong interpersonal skills to build trust with customers understand their challenges and provide timely solutions.
Adaptable and flexible to the fast-paced ever-changing demands of a growing startup.
Strong team player who is willing to go the extra mile for the customer.
At Propra we believe in fostering a collaborative environment where everyone is empowered to contribute ideas and challenge the status quo. We value creativity teamwork and a customer-first mindset and offer a dynamic fast-paced work environment with plenty of opportunities for growth and learning. Were looking for someone who shares our vision of transforming property management through innovation.
If youre passionate about solving problems driving customer success and leveraging technology to make a real impact wed love to hear from you!
Additional Information :
At Propra we value diversity and are committed to creating an inclusive environment for all employees. We appreciate the interest of all applicants and while we may not be able to contact everyone we will reach out to those selected for an interview. Please note that successful candidates may undergo a security screening including a criminal records check.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
