Strategic Client Manager
Strategic Client Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
How youll make an impact
- Develop a solid trusting and mutually beneficial relationship between the client and Sign Solutions
- Daily interactions with public and private sector clients
- Develop a complete understanding of the clients needs and provide solutions
- Respond in a timely manner and provide outstanding customer service
- Manage communications between the client and internal teams
- Analyse client data to improve access to services for the client and drive increased accessibility and inclusion
- Meet client specific and organisational specific deliverables/targets according to proposed timelines.
- Implementation nurturing and renewal of contracts
- Growth of client accounts and service lines consumed
- Conversion of clients to contribute towards ESG and Net zero targets
- Deliver extensive knowledge of all service lines
- Drive and lead commercial negotiations
- Advanced and accurate reporting for the executive team and board
- Informative MI for clients
- Implementation and re-implementation to support contracted clients awareness
- Drive value added conversations
Experience youll bring
- Previous experience in client management at a strategic level including large public sector clients
- Willingness to travel
- Understanding or willingness to understand technology and environmental benefits
- Excellent communication and interpersonal skills with the ability to engage and influence within client organisations
- Ability to develop an in-depth understanding of the client and their operational needs and challenges
- Ability to upsell and cross sell services
- Able to analyse data and sales statistics and translate results into better solutions and customer service
- Able to multitask prioritise and manage time efficiently
- Goal-oriented organised team player
- Self-motivated and self- directed
- Strong strategic verbal and written communications skills
- Strong problem solving capabilities
- Strong presentation skills
- Experience of Power BI (preferrable) and dynamic client reporting
- Team player
- Resilience and adaptability in a dynamic and competitive market environment
Qualifications :
Previous experience in client management at a strategic level
Additional Information :
Whats In It For You
- Salary 28k - 35k dependant on relevant Non-spoken sector experience and Account Management experience.
- Local to head office in Redditch Worcestershire
- Working Pattern Monday - Friday full time 37.5 hours p/week
- 20-25 days holiday plus bank holidays (Full Time Equivalent)
- Festive season skeleton rota
- Pension scheme
- Training and CPD
- Attendance bonus scheme
- Health and Wellbeing schemes
- Wellbeing Accreditations
- Policies to include Mental Health Menopause and more
- Employee Assistance Programme / Cash Plan
- Access to discounts from hundreds of leading retailers
- Access to mental health specialist support
- Birthday celebrations/gifts
- Team events
- Occupational Sick Pay (OSP) and (SSP)
- Flexible contracts available
- Work for an established company with 25 years in the industry
- Supportive and flexible employer
- Disability Confident Leader
- Real Living Wage Employer
- And more!
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
