Job Title: Part-Time Front Desk Receptionist
Location: Park Hotel Kenmare Kenmare Co. Kerry
Department: Reception
Reports To: Reception Manager
Employment Type: Part-Time
Responsibilities:
- Greet and welcome guests with warmth and professionalism.
- Manage guests checking in and checking out ensuring accuracy and attention to detail.
- Respond to guest inquiries and requests both in person and via phone or email.
- Coordinate with other hotel departments namely housekeeping porters and Reservations to ensure seamless service.
- Handle guest complaints or concerns promptly and professionally.
- Maintain the cleanliness and organisation of the front desk area.
- Process payments and maintain accurate records of transactions.
- Provide guests with information about hotel amenities local attractions and services.
- Uphold the hotels standards of appearance conduct and confidentiality at all times.
Qualifications :
- Proven experience in a front desk or guest service role preferably in a luxury or five-star setting.
- Proficiency in hotel software systems (e.g. Guestline Opera Hotsoft or a similar PMS).
- Exceptional interpersonal and communication skills.
- Fluency in English.
- Impeccable grooming and professional presentation.
- Ability to multitask in a fast-paced high-pressure environment.
- Degree or diploma in hospitality is a benefit but is not essential.
Additional Information :
Work Environment & Benefits:
- Competitive Wage
- Use of our pool/ gym facilities
- Discounted rates at Park Hotel Kenmare
- Discounted rates at other Relais & Chateaux properties
- Complimentary on-site parking
- Excellent training and development
Remote Work :
No
Employment Type :
Part-time