Onboarding Customer Success Manager
Onboarding Customer Success Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
As an Onboarding Customer Success Manager (OB-CSM) you own the onboarding journey for a portfolio of EMEA wide customers. Your mission is to accelerate time-to-value establish clear success criteria and drive customers towards their outcomes. You will orchestrate cross-functional resources (Services Support Sales Engineering Product and Partners) to deliver a repeatable programmatic onboarding experience that drives strong adoption and lays the foundation for expansion.
Key Responsibilities
- Drive onboarding projects from contract signature to foundational value create and execute project plans manage risk track milestones and keep executive stakeholders informed.
- Define success plans and measurable business outcomes in collaboration with customer sponsors; ensure early wins are documented and communicated.
- Lead technical enablement and change-management workshops; coordinate delivery of CyberArk University Partner or self-service training assets.
- Establish governance cadence weekly steering calls and a 60-day executive business review to validate value realization.
- Monitor support cases and product telemetry to remove adoption blockers quickly.
- Partner with Sales on renewal and upsell strategy once onboarding KPIs are met.
- Continuously improve the EMEA onboarding playbook by capturing lessons learned building templates and mentoring colleagues.
- Contribute feedback to Product Management on early-life customer experience and feature gaps discovered during onboarding.
#LI-FH1
Qualifications :
- 5 years leading complex multi-threaded software onboarding or implementation projects for enterprise customers.
- Proven ability to manage executive-level relationships across multiple countries and cultures within EMEA.
- Demonstrable success using outcome-based frameworks (OKRs Success Plans CSAT/NPS) and project-management tools (Smartsheet Jira or similar).
- Experience with Gainsight or similar customer success products.
- Strong knowledge of Identity & Access Management Windows/Active Directory and one or more cloud platforms (AWS Azure or GCP).
- Excellent communication skills in English; proficiency in at least one additional European language strongly preferred.
- Willingness to travel up to 15% across EMEA for key workshops and executive reviews.
Additional Information :
We are proud to foster a diverse and inclusive workplace where every individuals unique background perspective and contribution is celebrated. We believe that by embracing diversity we drive innovation and create a stronger more united team. Inclusion is at the heart of who we are and how we succeed. All qualified applicants will receive consideration for employment without regard to race colour age religion sex sexual orientation gender identity or disability. Upon conditional offer of employment candidates are required to complete a comprehensive background check as per our internal policy.
CyberArk is an equal opportunities employer. If you would like any special arrangements made for your interview please inform the EMEA Talent Acquisition team upon your application so that we may take steps to accommodate your needs.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
